Vacancies at Nova Pioneer

ABOUT THE ROLE

Key responsibilities for the role include:

• Provide a safe and secure environment for children to feel comfortable.
• Plan and execute appropriate activities for the children each day according to the curriculum, schemes of work and lesson plans that meet the social, physical and emotional needs of the children.
• Developing, reviewing and updating schemes of work and lesson plans in line with the school curriculum in partnership with the Learning Design team.
• Setting assessments for subject areas/topics when requested or called upon
• Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
• Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.
• Organize and lead activities designed to promote physical, mental, and social development such as games, arts and crafts, music, and storytelling
• Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety.
• Observe and evaluate each child’s progress and provide a written report to the Principal, other school leaders and parents.
• Monitor and keep record/ reports of the children’s progress and development
• Instruct students individually and in groups, adapting teaching methods to meet students' varying needs and interests
• Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
• Establish and enforce rules for behavior, and policies and procedures to maintain order among students.
• Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.
• Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.
• Assist in bus loading and unloading

ABOUT YOU

Skills and Qualifications required:

• TSC certification and Degree in Education/ P1 Diploma
• 1-3  years of teaching experience
• You have good working skills with technology such as Word, Powerpoint and Excel
• You are a great communicator. You are able to provide clear and effective written and verbal communication.
• You are flexible and open to change - you handle uncertainty, complexity, and ambiguity well.
• You are a problem solver - you are proactive in identifying issues and address these thoroughly by making an effort to find appropriate solutions.
• You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
• You have a desire to further develop your leadership skills and apply them to transform the lives of African youth

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ABOUT THE ROLE

Key responsibilities for the role include:

Collection on billing:

• Primary responsibility is to ensure targets are met or exceeded for the collection of parent fees and levies, plus outstanding debt. 
• Manage the collections within agreed deadlines by coordinating, directing and prioritizing the activities of team members reporting to you
• Develop and implement corrective approaches where collections fall behind target.

Stakeholder engagement

• Family engagement - Communication
  • Role-model a positive, empathetic and professional attitude towards parents at all times and coaching team members to maintain appropriate customer-facing behavior at all times 
• School Leaders andSchool Teams
  • Ensure that school leaders for campus(es) you are responsible for are updated on their campus specific fee collection rates.
  • Ensure risk areas are brought to the attention of the school leader and remedies actively discussed and implemented in partnership
  • Ensure gating is conducted in a family centric manner and on time.

Parent Satisfaction

• Ensure the team effectively communicates with families 
• Ensure parent queries are responded to within agreed timelines and intervene as necessary to maintain required service levels including modifications to processes and management of tracking systems (e.g. Zendesk)
• Ensure records of customer interactions, comments, complaints and transactions are maintained
• Act as first-line of escalation for parent engagement as required by team members who have  a dotted line report to you.
• Liaise with other teams to facilitate the expeditious resolution of  parent queries and concerns.
• Take steps necessary to respond to poor satisfaction rating and feedback received from families to ensure families concerns are addressed and improvements made to processes and systems.

Reporting & Communication

• Produce monthly reports analyzing the collections of Nova Pioneer at a detailed parent level to inform credit risk mitigation actions and making recommendations to improve collection rates and reduce delinquency
• Keep the respective school leadership team appraised monthly of their collections performance; particular parent complaints and other topics that may need School Leader support or intervention.
• Maintain records on parent response rates on email and parent satisfaction for the team managed.
• Track and update assigned databases and dashboards and ensure the accuracy of this data.

Business control environment

• Recommend, implement and enforce internal controls across all areas of responsibility to ensure accuracy and timely delivery of the collection teams’ responsibilities
• Take ownership of the process to collect bad debt (relevant in each region) e.g. black-listing of past parents; implementation of external debt collectors etc.

Team management

• Provide clarity, support and accountability to teammates assigned as dotted line reports to you on assigned projects.
• Hold one on one weekly and feedback sessions with dotted line reports on assigned collaborative projects.
• Set goals and track them throughout the year for collaborative tasks assigned to you and your dotted line report. 

General

• Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
• Maintain effective and productive working relationship with the finance and other department and contribute to activities to improve interaction and collaboration with finance teammates
• Achieve and maintain proficiency with system and tools required to perform duties 

ABOUT YOU

Skills, Experience & Qualifications required:

• A Bachelor’s Degree (in Business preferred)
• CPA (K) or Finalist or its equivalent (ACCA, CA etc)
• A minimum of  4 years of working experience. 
• Experience in a startup or in a company that gives you significant autonomy and responsibility 
• Results driven: goal-oriented, moves fast and take ownership of work.
• Have strong project management skills: able to juggle multiple tasks and meet deadlines and targets.
• Eager to learn and accepts feedback as a positive step to professional growth.
• Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
•  Ability to treat all confidential information with the utmost professionalism.