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  • Posted: Aug 1, 2018
    Deadline: Not specified
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    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.


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    Legal Counsel.

    Job description

    To identify, communicate and mitigate legal risks to the business to minimize undue financial costs.

    • Draft, negotiate, and vet contracts on behalf of the company to protect its interests.
    • Ensure disputes are resolved in a manner that safeguards the company’s position.
    • Organize and administer subsidiary board meetings to ensure they are efficient and effective.
    • Ensure company’s compliance with statutory and regulatory requirements to avoid legal penalties.
    • Brief and monitor external counsel to ensure legal representation is effective.
    • Prepare proposals and to lobby the Government of Kenya on pending legislation to protect or improve the business environment for Kenya Airways.
    • Develop effective working relationships with key user departments to ensure their needs are understood and appropriate solutions developed that support business needs.
    • Legal counseling and preventive lawyering so as to ensure legal problems and risks are identified and dealt with before they emerge as significant risks to the business

    Qualification

    • Advocate of the High Court of Kenya with three (3) years post qualification experience preferably in commercial law practice.
    • Certified Public Secretary
    • Excellent communication skills

    go to method of application »

    Manager E-Support, Content and Quality.E-Commerce

    Job description

    Job Purpose

    The main objective for Manager E-support, Content and Quality Management Main is to manage the quality, operational and functional performance and availability of the kq.com, m.kenya-airways.com and mobile app and its applications (booking tool, paid services, promotions and ancillary services) to secure the online revenue

    Responsible for maintaining consistency and flexibility throughout the Sales & Service Centres .He or she is also the functional liaison between e-sales and Call Centres. Key interactions includes: Legal, Marketing, CSS Team, other functional areas and all online applications i.e (eBT (electronic booking tool), ICI (Internet check-in), Payments, Manage My Booking, Timatic, Flight timetable, flight status etc. This role incorporates new and existing technologies into the execution of the business content strategy in support of customer experience and business objectives.

    A side responsibility is that he/she is also responsible and the interface with respect to Emergency Management in case of hijacks/ crash. Responsible for dark site and procedures for kq.com and first contact for kq.com in case of hijack/crash. For Contingency, he/she holds a 24/7 responsibility for contingency-updates on kq.com.

    Key Performance Areas

    • Content Management
    • Translate e-Commerce vision and strategy into both a functional as operational strategy to secure the availability, performance and support of the kq.com and Mobile tools & services. Manage the shift of content related activities from local establishments towards central.
    • Manage Content team in order to achieve content development goals and to execute the operational content.
    • Manage/Participate in content Projects
    • Steer content team
    • Deliver all content support services to Field Sales organisation & HQ to assist in and help execute their local E-sales and Central strategy
    • Manage and organize application and user support for the Booking tools; eBT, MMB, ICI, Paid Services. Act as second line support for all online applications:-
    • Manage daily issues & improvements
    • Ensure continuity & quality support for all sales application
    • Manage second line online product support
    • Leads business content development, coordinates with relevant stakeholders to proactively identify business content needs in support of the Customer On-line platform
    • Develop business content workflow processes.
    • Develop and implement site data strategies to create an intuitive user experience throughout the online shopping experience.
    • Quality Management
    • Manage Quality Assurance Team (1 FTE)
    • Responsibility for website kq.com and Mobile products offer, including the full airline scope
    • Alignment between all stakeholders involved for implementation of new carriers, SPA’s, routes, code share
    • Coordinate the implementation of new country websites
    • Responsible for interface role with Legal department, Revenue Management and other internal and external stakeholders
    • Key project participation
    • Pro-actively optimizes quality in the broadest sense by being the liaison with different stakeholders when searching for and solving structural operational issues.
    • E-Payment management & Monitoring
    • Translate e-Commerce payment vision and strategy into both a functional as operational strategy.
    • Manage e-payment team (1FTE)
    • Proactively monitoring & analyzing of payment errors
    • Define implementation of monitoring tools for Quality and Payments Analyses
    • Define, advise & improve payment support processes
    • Manage all Payment service providers and Acquirer contracts and SLAs.
    • 2nd Level online support
    • Manage all internal and external supplier contracts (service provider and SLA management)
    • Ensure all service are supported by contracts and service level agreements
    • Monitor suppliers via service level management
    • Safeguard 100% uptime at all times
    • Web Support (Number of calls, mails, handling times, etc.)
    • Responsible for the development and implementation of new improved fulfilment and back-office applications

    General activities

    • Contribute to the E-commerce business plan from the functional & operational perspective.
    • Define business plan for Content & Quality Management aligned with the E-commerce business plan
    • Responsible for functional managing, coaching and developing the Content, Payment, Quality team.
    • Contributes in defining the E-Sales vision & strategy, plus relevant processes
    • Organize web support meetings with the Operational Managers of the Sales & Contact Centers

    Professional/Academic And Experience

    • Bachelor degree in business administration or Commerce or Business IT(BBIT)
    • Proficiency in MS office, Internet, Database
    • Fluent in written and spoken English
    • Strategic insight & market overview in content management, market developments & content management systems
    • Experience: 4 years in online application management
    • Airline experience is added advantage

    Method of Application

    Use the link(s) below to apply on company website.

     

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