Living Goods seeks to drive lasting impact in community health- saving and improving millions of lives across the developing world. Living Good's vision is to ensure that by 2030 every mother and child has access to basic healthcare in their community. Living Goods aims to save lives at scale by supporting digitally empowered community health workers. Living Goods works with governments and partners to leverage smart mobile technology, rigorously strengthen performance, and relentlessly innovate to cost-effectively deliver high-quality, impactful health services. Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbors' doorsteps. We are deeply focused on systemic change, and partner with governments and other partners to transform access to primary health care for mothers and children. We put patients first and strive to create a world in which every mother gives birth safely and no child dies from an easily treatable–or preventable–disease like malaria, pneumonia, or diarrhea. We believe universal health care is possible when community health workers (CHWs) are equipped to serve as the engine for stronger health systems.
Living Goods uses the disruptive power of digital technology to equip and empower thousands of community health workers across Kenya and Uganda to deliver timely, life-saving health treatments and services on demand to the doorsteps of the poor. Equipped with a smartphone and mobile application, Living Goods-supported CHWs are able to educate their communities on important health topics; register pregnancies and support maternal and new-born health; diagnose and treat life-threatening childhood illnesses such as diarrhoea, malaria, pneumonia, and undernutrition in the home; support family planning and immunization services; and follow up on treatment and referrals. The community health workers we support provide primary health care to 7 million people and have reduced under-5 child mortality in these communities by 27 percent, for a cost of less than $2-3 per person served. Living Goods has a staff of over 400 and supports over 9,000 community health workers. For more information about Living Goods, please visit www.livinggoods.org.
Living Goods is committed to offering a safe and trusted work environment and meeting the duty of care it owes internally to its staff, board and volunteers (CHWs) and externally to its stakeholders (community it serves, clients, donors, Governments, regulatory authorities, consultants). To achieve this, we have initiated a process to review the current safeguarding and related policies, complaint mechanisms and develop training materials. We aim to ensure relevant capacity within the organization specifically with the Field Operations teams while improving the current policies and guidelines. The scope of work will also include the development of safeguarding communication and training material to enable the integration of safeguarding consistently in Living Goods' approaches and ways of working.
To achieve this , we have undertaken a high-level needs assessment with regards to Safe-guarding expectations for Living Goods in the development sector and in fulfilment of the duty of care owed to internal and external stakeholders. The needs assessment seeks to inform and ensure Living Goods meets and complies with standard and expectation on how it manages all its safeguarding related matters. In line with Living Goods commitment to safeguarding, Living Goods seeks the technical support of a consultant to undertake this activity.
OBJECTIVES OF THE ASSIGNMENT
- Internally asses Safeguarding opportunities and gaps.
- Develop practical and concrete recommendations for integrating Safe guarding within programming, partnerships and organisational processes in Living Goods.
- Develop a safeguarding culture amongst employees and volunteers. Promote enthusiasm, commitment, greater awareness and responsiveness on all matters related to Safeguarding.
- Support review and development of an overarching safeguarding philosophy and policy(ies).
- Develop Safeguarding training pack and a manual that can be used for staff and volunteers with minimal adaptation for context (facilitator's guides, case studies, power-point slides, for discussion) etc.
- ToT training pack and facilitator's manual to be used by Safeguarding focal points in country offices.
- Development of safeguarding risk management framework supported by detailed risk register for safeguarding.
- Development of standard operating procedures to ensure that safeguarding processes and standards are also upheld for Living Goods staff, communities, partners, contractors or suppliers.
DELIVERABLES AND OUTPUTS
- Research, develop and produce an overarching safeguarding policy and review of related safeguarding policies for Living Goods.
- Standard operating procedures to ensure that safeguarding processes and standards are also upheld for Living Goods staff, communities, partners, contractors or supplier
- Develop a framework and plan to build a safeguarding culture for on. The framework should address:
- Communication and awareness
- Staff capacity development
- Implementation and management of safeguarding policies
- Review the existing HR provisions relevant to safeguarding to establish compliance with safe recruitment, induction and training of all staff on safeguarding
- Provide mechanism for identification of internal designated safeguarding officers
- Develop procedures to prevent and respond to safeguarding achievements, learnings and violations. The procedures should address:
- Risk assessment framework and scope of application (risk register)
- Living Goods Human Resources policy gaps, recommend amendments
- Complaints' procedure to report, record, and respond to reports/allegations of violation of safeguarding.
- Disciplinary procedures for staff, partners, consultants, suppliers and service providers.
- Communication strategy for Living Goods and downstream stakeholder and partners.
- Document achievements and learnings.
- Develop Living Goods' policy implementation accountability framework. The framework highlight provisions for;
- Monitoring the implementation of the policy
- Review framework (rationale, period and circumstance)
- management culture requirements for implementing of safeguarding policies.
- Produce a ToT training pack and manual for safeguarding focal points and trainers in country offices (Kenya and Uganda)
- Training of Senior management based on the final report recommendation
- ToT training of focal points for LG operations (Kenya and Uganda, Sierra Leone)
- Develop a final report with recommendations on staff and partner training and capacity development requirements.
- Successfully implemented Safeguarding in a large reputable organization (500+ employees) that operates in multiple countries in Africa
- Over 5 years' experience building a safeguarding culture - Building awareness, developing safeguarding policies and procedures
- Good understanding of the key areas of safeguarding
- Experience of supporting the strengthening of organizations, staff/partners' capacities on safeguarding and developing training packages and activities.
- Excellent understanding of current global safeguarding best practices
- Knowledge and understanding of the African context
- Understanding of safeguarding in the context of conducting research and research-related activities in programmes (assessments, etc).
- Ability to produce succinct, high-quality training manuals within a tight deadline.
- Demonstrated competency in Safeguarding related work
- Knowledge of mixed methods design
How To Apply (proposals Submission Guidelines)
- Expressions of interest to conduct this consultancy are invited from suitably qualified and experienced consultants. Expressions of Interest must be delivered electronically to Living Goods no later than 15th October 2019. Please Submit one soft copy (by email) of technical and financial bids in PDF format to procurementKE@livinggoods.org and include "Request for Proposals - Living Goods Safeguarding Training and Development" on the subject line. Successful applicants will be contacted by 22nd October. Proposals should include:
- Your qualifications and expertise
- Your understanding of the assignment
- Prior experience with similar work. Please include attachments/links to a sample of previous similar work and share the contact information for a referee directly relevant to this task.
- A brief work plan and financial proposal to deliver against the Terms of Reference
- Proposed cost for the assignment
- Please share the above documents in a single compressed folder.
EVALUATION OF PROPOSALS/BIDS
- Evaluation of bids submitted pursuant to this RFP will be carried out by LG as appropriate.
- In evaluating bids, LG will seek best value for money rather than merely the lowest price bid.
- LG is not bound to accept the lowest price and reserves the right to accept any bid in a whole or in part and also to reject any or all tenders without disclosing any of its reason for taking of the decision resulting from this RFP.
Please note that local tax laws shall be applicable on professional fees as stipulated for either for Residents or non-Residents.