Financial Coordinator (Revenues Management) at Nova Pioneer

Nova Pioneer is looking for a superstar Finance Coordinator to help support its Revenue Management function for its High Schools. 

If you:

• Love all things Invoicing, Collections & A/R Management for a Network of Schools
• Have a knack for fast, professional & timely customer care
• Have an accounting background to be able to handle fast-paced & structured reporting systems to manage various work-streams on a weekly basis (added project management background a plus)

This is the job for you! 

This is an exciting opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century.

About the role:

Key responsibilities for the role include:

• Billing & Collections
  • Generate accurate termly / annual invoices for various fee streams
  • Ensure collection of all billings by set deadlines
• Communications
  • Provide 2nd level comms for all queries that can’t be resolved at 1st level
  • Ensure all customer queries (phone & email) are responded to in 24 hours.
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Thorough product knowledge so that you can answer all customer queries.
  • Ensure records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
• Bank Reconciliations & Ledger Management
  • Ensure daily reconciliation of all receipts that come in the previous day
  • Ensure generation of customer receipts and emailing them to customers as part of daily reconciliation
  • Resolve any escalation of missing receipts with relevant colleagues and partners
  • Ensure follow up for receipts missing billing with relevant colleagues & partners

About You

Skills, Experience & Qualifications required:

• A Bachelor’s Degree (in Business preferred)
• CPA - Section IV (or its equivalent) minimum
• A minimum of 2 years of working experience (Revenues & Collections Management is a plus!)
• Customer service experience
• Experience in a startup or in a company that gives you significant autonomy and responsibility is a plus!
• Results-driven: goal-oriented, move fast and take ownership of work.
• Excitement about our organizational culture and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a fire-hose of feedback.
•  Ability to treat all confidential information with the utmost professionalism.