3PL Manager at Express Shipping & Logistics (EA) Limited (ESL)

Duties & Responsibilities:

Business development:

• Strategically plan, budget and manage logistics, warehouse, transportation, and customer services
• Ensuring that all objectives are in line with the company’s business plan and strategy.
• Develop networks to drive 3PL business development
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers, and consumers
• Champion logistics solutions and process improvements for 3PL and supply chain projects
• Actively and professionally manage 3PL customers
• Actively manage 3PL risks.

Operations:

• Efficiently oversee and manage 3PL transactions (the inventory, warehouse, and distribution) to ensure all required processes are completed in a timely manner.
• Drive continuous improvement in all 3PL services and process.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalogue goods, plan routes and process shipments
• Resolve any arising problems, challenges, or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy, and timely targets
• Maintain metrics and analyze data to assess performance and implement improvements

Stakeholder management:

• Manage extensive and effective communications with 3PL partners, drivers, warehouse team and appropriate departments.
• Support Customer Experience improvements around Supply Chain by collaborating with key stakeholders
• Collating data for KPIs on supplier delivery performance, quality and schedules.
• Develop and maintain supplier/customer relationships to ensure that communication and supply of information is at the highest level both internally and externally.

Compliance:

• Oversee and ensure supplier compliance
• Ensure sufficient and efficient 3PL Operations procedures and manage a well-trained team
• Ensure adherence to the relevant Quality Management System.
• Set KPIs and metrics to monitor performance
• Ensure compliance to local and global environmental, health, safety, and security requirements
• Accurately maintain the appropriate administration of processes for reporting and tracking
• Any other duty assigned by management

Key Competencies and Skills

Competencies & Skills

• Thorough understanding of 3PL commercial, operations and administrative functions. Strong working knowledge of sales, marketing, shipping, receiving, inventory management and pricing structure a plus.
• Proven experience development of 3PL solutions for customers
• Proven working experience in Logistics at management and supervisory level
• Record of successful distribution and logistics management
• Demonstrable ability to lead and manage staff
• Proficient in standard logistics software
• Excellent analytical, problem solving and organizational skills
• Ability to work independently and handle multiple projects

Qualification

• Relevant Bachelor’s degree preferably in Supply Chain Management or its equivalent
• 3-5 years solid experience in 3PL management