Operations Manager at Fenix International

Job Description

Reporting to the Fenix Kenya Managing Director, the Operations Manager will head the Kenya Operations Team in developing scalable systems to support the distribution and service of life-changing energy products powered by ReadyPay.

Key Responsibilities

Importation, Assembly and Warehousing

• Work with Fenix global partners to facilitate the importation of ReadyPay Power Systems and related accessories into Kenya
• Set up an assembly facility in Kenya, to support the assembly of Fenix raw materials into finished goods available for distribution and perform incoming QC on imports
• Work with Fenix partners to set up smart warehousing systems throughout Kenya to support distribution of ReadyPay products and accessories to the last mile

Intelligent Inventory Systems

• Work with Fenix global operations to develop & deploy a world leading inventory management and reporting systems to track ReadyPay products and accessories throughout the entire value chain
• Design systems to critically assess inventory levels, rates of sale across dealers and points of sale (PoS) to determine optimal inventory allocation of ReadyPay systems, accessories and marketing materials across Kenya

Logistics

• Critically assess in-county logistics options, routes and costs to optimize supply chain efficiency of ReadyPay Power Systems, accessories and service items

Aftersales Service

• Design, develop, deploy & scale an innovative after sales services system that optimizes the cost of operations whilst delivering world class customer service

Finance & Administration

• Until a Finance & Administration Manager is hired,
• Work with the Fenix Global Finance Director to set up scalable finance systems to track and report on revenues, expenditure and the cash position
• Manage the Fenix Kenya budget
• Manage the Fenix Kenya administration team to ensure an efficient working environment for Fenix Kenya staff

Monitoring, Reporting & Optimisation

• Monitor and evaluate internal operations processes by measuring and collecting data
• Perform analysis on cost centres of Fenix Kenya operations and set targets for efficiency improvements

Talent

• Hire a team of like minded individuals, committed to providing amazing customer service and operational excellence in Kenya to perform the operations department functions
• Support team development by performing regular reviews and trainings

Required Skills & Experience

• Leadership & project management experience: We are looking for entrepreneurial candidates who have started or contributed significantly to scaling a company or project. We especially value candidates who have seen projects through from start to finish, from design to scale up phase.
• Three years’ minimum work experience in an operational role
• Education and/or work experience in East Africa
• Exceptional analytical skills
• Outstanding written and verbal communications skills (English)
• Ability and drive to work independently
• Highly motivated by customer happiness
• Bachelors or Master’s degree in relevant field
   

Highly Desired Skills & Experience

• Finance or accounting skills
• Knowledge of Quickbooks or similar accounting software
• Kiswahili language proficiency
• Proficiency in SPSS, STATA, Minitab, R or other stats software