Key Accounts Representative at Jobsikaz

• Communicate and articulate the business objectives to the team leaders and merchandiser in a clear and concise manner so that their actions and activities are properly aligned with the business objectives.
• Operate as the lead point of contact for any and all matters specific to your customers
• Set aggressive targets and continuously monitoring performance to ensure that the Merchandising team’s outputs are aligned to the business objectives and achieved.
• Resolve issues, problems, and challenges that may arise from time to time within the outlet
• Ensure that required reports are accurately prepared and issued in a timely manner.
• Establish and periodically review Key Performance Indicators and Measures for the outlets to track performance and put in place mechanisms and actions for continuous improvement.
• Look ahead at risks, issues and challenges likely to occur on the outlets and proactively addressing them to avoid failure to achieve set targets.
• Maintain a physical presence in the field to reinforce the account strategy , in-store execution and identify high performance

Sales Management

• Forecast and track key account metrics
• Responsible for overall account performance in your defined territory/stores
• Identify opportunities and anticipate competitive offers in the market
• Assist company in the product planning process by providing relevant customers’ insights, strategic thinking and leadership related to all aspects of the business
• Works with HQ Teams including sales, marketing, product and finance to develop forecasts for wholesale sales within the designated territory/stores, monitor performance against sales objectives, and update as needed.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

Customer Service

• Provide outstanding, excellent customer service and enhance customer relationships through relationship-based selling.
• New customer acquisition and market share growth through education and innovative methods of prospecting.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Meet or exceed territory/store sales goals, new customer acquisition goals and increase overall company brand awareness.
• Attend and present at external customer meetings and internal meetings with other functions necessary to perform duties and aid business development

Training and Communication

• Contributes and takes an active role on all meetings and training sessions; shares best practices and insights for overall growth and improvement of Key Account Division.
• Responsible for the maintenance of all sales samples, POS displays and selling collateral for educating and selling the complete product line.
• Exhibits strong communication skills and team-based approach with other departments; consistently follows up on requests, orders and Deliveries.
• Liaise with other the management and external Stakeholders on all matters related to the various outlet on marketing and communication.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with high severity requests or issue escalations as needed

Report Writing

• Monthly Sales out Report.
• Quarterly Business evaluation Report

Other duties

• Performing any other duties assigned

Key Relationships

•  Direct Reports to this Position

Knowledge, skills and experience required for this role

• Bachelor’s Degree in Sales and Marketing.
• 4-5 years working experience in Sales and Marketing FMCG
• Prudent skill in communication
• Effective leadership, training and counseling skills

Competencies required for this Role

• Proficient in Ms Office Suites, Sage pastel
• Good interpersonal and Communication skills