Receptionist at CoreTEC Systems & Solution

Job Overview: The main objective of this role is to attend to visitors and deal with inquiries on the phone and face to face.

• Answer telephone, screen and direct calls. 
• Provide information to callers
• Take and relay messages
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organization
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Receive and sort mail and deliveries
• Schedule appointments
• Maintain appointment diary either manually or electronically
• Organize conference and meeting room bookings
• Co-ordinate meetings and organize catering
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Tidy and maintain the reception area

Qualifications, Experience & Competencies

• At least a Diploma in Business / Office Administration / Public Relations / Customer Service.
• At least 2 years’ experience in the same role (Receptionist) or Customer Service
• Presentable, mature (preferably 22-26)

Core Competencies for the role

• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Keyboard skills
• Ability to work a switchboard
• Good oral and written communication skills
• Professional personal presentation
• customer service orientation
• Information management
• Organizing and planning
• Attention to detail
• Initiative
• Reliable
• Ability to work under pressure
• Adaptable to change
• Team player
• Ethical Conduct
• Performance Oriented
• Personal Effectiveness/Credibility
• Customer driven