Programme Officer, Operations at Bridge International

About The Role

The Operations Team designs, implements, and manages academy-level operations and support. We are the nerve center of the company.

As a Programme Officer for Bridge, you join a fast-scaling global start up and will shape the organization by working closely with other departments such as People Operations, Finance, Retail, and Technology to operationalize initiatives aimed at strengthening our Academy Operations.

The Programme Officer will work closely with the Operations Programme Manager – Academy Personnel (located in Kenya) to ensure that our academies are functioning efficiently and properly.

What You Will Do

• Coordinates recruiting of teachers and Academy Managers in over 460 academies in Kenya and Uganda.
• Provide analysis on vacancy trends and tailor recruitment efforts to address vacancies to ensure that viable candidates are recruited in time for monthly or termly training sessions at the Bridge International Training Institute.
• Liaise with HQ and field-based management to make sure targets for quality and quantity of candidates is met and update relevant teams on current status through daily and weekly emails, conversations, and meetings as needed.
• Follow-up on a daily basis with academies in need of filling positions to ensure Academy Managers & Area Managers reach targets and deadlines.
• Travel to academies to assist Academy Managers in recruiting and to supervise their efforts.
• Coordinate teams to ensure that materials for marketing and recruiting are updated and shipped to and from academies in a timely manner on a monthly basis.
• Supervise and oversee the data collection, entry and analysis for academy personnel applications. Work with multiple departments for screening and invitation processes.
• Design and implement ways of continuously improving the recruitment process for optimal output and efficiency.
• Analyze the recruitment and training exercise for each cycle and provide summary and feedback to relevant stakeholders.
• Any other programme-related tasks as assigned by the Programme Manager.

What You Should Have

• Bachelor’s Degree.
• Minimum 3 years work experience required.
• Very relevant experience (minimum 5 years) coupled with a higher diploma can substitute the Bachelor’s Degree.
• Proficiency in Excel and working knowledge of Excel functions and formulas.
• Experience working in data-driven projects, be proficient in analyzing and managing large amounts of data.
• The ideal candidate should be aggressive in seeking facts, keen on detail and eager to bring change through enforcement of compliance to set policies.
• He/She should be comfortable working closely with different departments and teams across countries.
• Experience in bringing problem-solving ideas to reality, working at similar ambitious start-up companies, or fast-growth companies a HUGE plus.
• Clear communication skills with excellent spoken and written English.
• Willingness to travel within Kenya and Uganda when the need arises (40% of the time).
• Willingness to go the extra mile towards ensuring that the Programme’s objectives are achieved.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
• A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
• A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.