FMCG Department Head - Majid Al Futtaim Retail, Carrefour Franchisee at Majid Al Futtaim

Role Details – Key Responsibilitiesand Accountabilities: 

• Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions
• Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
• Monitor inventory stock and reorder when inventory drops to a specified level
• Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees)
• Ensure assortments are aligned with each store’s specific cultural, economic and social features.
• Develop the price image and freshness image.
• Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
• Attend customers when they need support, listen to their requirements and offer solutions
• Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards
• Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans
• Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class
• Ensure the financial process in his department in term of Financial KPIs, Budget and DOA; to secure the return of investment on current operating projects.

Personal Characteristics and Required Background

Skillset (job specific technical skills and behavioralcompetencies needed):

• Good Communication and Presentation Skills
• Customer Service Orientation
• Time Management
• General Product Knowledge is an advantage
• Language: English (Full professional proficiency - Required) 

Minimum Experience: Experience of 5 years in Retail Business; and 3 years in an operations supervisory role

Minimum Qualifications/education: Bachelors’ Degree in Commerce or Finance