Chief Operations Officer at GreenBell Communications Limited

Duties and responsibilities

• Provide day-to-day leadership and management and makes adjustments where possible
• Responsible for driving the company to achieve and surpass sales, profitability, cash flow, business goals and objectives.
• Motivate staff to meet and surpass organizational and sales goals and makes sure employees feel valued.
• Acts as a liaison between company and client for quality assurance
• Responsible for the measurement and effectiveness of all processes internal and external and finds ways to improve the processes.
• Provides timely, accurate and complete reports on the operating condition and status of the company to the board.
• Lead and monitor employees to encourage maximum performance and dedication
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Ensures, through the human resources department, recruitment and retention of skilled talent.

Competencies

The COO must have the following competencies;

• Leadership and Strategic thinking
• Results driven
• Business acumen
• Decision Making.
• Financial Management.

Skills

The chief operations officer must demonstrate the following skills;

• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Coordination – Adjusting actions in relation to others’ actions.
• Excellent negotiation, communication and active listening skills
• Operations Analysis – Analyzing needs and product requirements to create a design
• Ability to establish, build and maintain friendly, professional and cooperative relations.
• Good planning, organizing and prioritizing skills.

Knowledge

The chief operations officer must have proficient knowledge in the following areas:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling and leadership technique.
• Knowledge of principles and processes for providing excellent customer service.
• Knowledge of principles and methods for presenting, promoting, and selling ICT services.
• Knowledge of group behaviour and dynamics, societal trends and influences
• Knowledge of principles and methods for curriculum and training design and the measurement of training effects.

Education and Experience

• Business Degree
• Minimum 4 years’ experience of senior management in service industry.
• At least 2 years’ experience in a similar role.
• Professional membership will be an added advantage.