Analyst Business Intelligence & Analytics at Safaricom Kenya

Responsibilities for the Analyst Business Intelligence & Analytics Job 

• Provide expert support (and system management where applicable) for assigned systems and applications.
• Maintain Data and Application availability for all assigned systems and applications.
• Provide 1st Level and 2nd Level applications support (and system management where applicable) for all other internal applications within the Business Support Systems team’s jurisdiction.
• Escalate and source expertise where necessary.
• Full involvement in testing new products, services and technologies.
• Testing new and upgraded applications before implementation and rollout.
• Provision of User Acceptance Test (UAT) environment in conjunction with Business Analyst.
• Ensure Systems, Applications and Availability Monitoring.
• Documentation and policy implementation and ensure ease of accessibility of documentation.
• Document updates every 4 months and version control documents.
• Provide RCA and fix issues to avoid recurrence.
• Provide workaround solutions to long term solutions. 

Analyst Business Intelligence & Analytics Job Requirements 

• University Degree in Computer Science or related field
• Microsoft certification: MCSE, MCDBA added advantage
• UNIX certification is an added advantage
• Oracle DBA training is an added advantage
• 2-3 years’ experience in a client server environment
• Informatica knowledge is an added advantage
• BI, Tableau knowledge is an added advantage
• 2 years DBA and/or Application Support experience
• Programming skills in any 4GL or a functional programming language e.g. SQL
• Highly developed analytical thinking skills
• Ability to role-model and manage customers and fellow team members