Project Co-ordinator at Masaba Services

Roles and Responsibilities

• Manage and maintain the Masaba Monitoring systems.
• Fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party customers, handling escalation through to resolution).
• Assisting the engineers in Provisioning (IP assignment, core network configuration, DNS setup, monitoring, leased lines, customer backup and other customer network services).
• Co-ordinate server build and installs, application upgrades, network equipment build and installation.
• Conduct customer on boarding process
• Ensuring that the field engineers deliver quality installations, deployment/Support and maintain within the set timelines.
• Assist engineers avoid repeat works due to technical failure occurrences or poor work done.
• Maintain proper documentation and evaluation of reports
• Proper allocation of engineers/ teams.
• Advising the management on the Project progress and any changes introduced.
• Experience in working with a NOC team

Requirements:

• At least 1 year experience in telecomm industry in NOC is a MUST.
• Degree/Diploma in Project management/ Business Administration.
• Diploma in telecommunications is an added advantage.
• Ability to work effectively under pressure, minimum supervision to deliver desired results
• He/she should be able to deliver desired results at any given time.
• Must be available immediately.
• Must be flexible to handle assignment outside Nairobi.
• Preferably 28 years and above