Revenue Analyst Contractor (SMS) at Safaricom Kenya

Brief Description

Reporting to the Senior Manager, Revenue Assurance, the individual, with guidance from the manager, will ensure voice & SMS related leakages are detected within SLA and closed or mitigated in line with revenue assurance policies as well as provide assurance to the business of the end-to-end integrity of all the prepay top up channels both in the external and internal ecosystem.

Responsibilities for the Revenue Analyst Contractor Job

• Ensure that new voice & SMS products, services, and promotions are functioning as intended and billing correctly and assured on time
• Ensure that voice & SMS product, service and promotion post launch reviews are carried out regularly they are functioning as intended and billing correctly
• Carry out daily switch to bill end –to-end reconciliations for voice and SMS (Switch/SMSC to billing systems) to ensure all billable transactions have billed and variances are within defined margins.
• Carry out daily reconciliations of voice & SMS revenues from the RA (Revenue Assurance) system, BI (Business Intelligence) and Oracle ERP (Enterprise Resource Planning) systems; any discrepancies should be investigated and closed within SLA (Service Level Agreement)
• Ensure that all rating and billing systems are accurately set up with the voice & SMS products and services, and are aligned with the approved business rules to ensure minimal revenue loss.
• Track Implementation of Corrective Actions and revenue recoveries noted during voice & SMS related reviews
• Daily KPI (Key Performance Indicator) trending and tracking of all voice & SMS related products and services
• Monthly KPI reporting on voice & SMS related revenues
• Trending & analysis of all vouchers, non-vouchers top-ups, loans & repayments between the respective top-up systems. Any anomalies in the trends to be escalated to the respective teams for correction
• Daily monitoring of all exceptions in the top-ups vs. sales analysis. Follow up of variances to ensure zero revenue loss. Where necessary, escalation to Fraud teams.
• Daily reconciliation of corporate airtime top-ups and pin-less airtime top-ups with sales orders.
• Follow up of variances to ensure zero revenue loss. Where necessary, escalation to Fraud teams.
• Reconciliation between manual computation of subscriber balances vs. Oracle balances on the daily snapshot. Escalation of any variances noted to the relevant teams for resolution

Requirements for the Revenue Analyst Contractor Job

• Degree in Business IT, Informatics, or Telecommunication related engineering
• SQL language skills
• Good communication skills (written & spoken English)
• Excellent organization skills
• Ability to exercise discretion in handling sensitive matters
• Team player

Critical competencies for success

• Strong communication skills – written and verbal – with graphs and trends for ease of understanding.
• Multitasking and prioritization skills required to function in a fast-paced environment.
• Professional presentation required.
• Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times.
• Ability to work under tight timelines and deliver accurate results.