Field Service Engineer at Sciencescope Limited

Your tasks

• Instrument preventative maintenance.
• Instrument installations, equipment upgrades.
• Time sensitive corrective maintenance to restore systems to full operation
• Resolve instrumentation issues through reagent application, hardware and software troubleshooting
• Manage communications (email and telephone) with customers to ensure resolution and correct follow up to assure customer satisfaction
• Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software
• Communicate effectively with our sales team and application specialists providing colleagues with information about the needs of our customers
• Train and assist other Field Service engineers on complex troubleshooting and technical fixes
• Active participation with sales teams in upgrades and service contract renewals within the assigned region.
• Travel regionally to support customers within the region.

Your profile

• You have a Degree or Diploma in Biomedical Engineering, Electrical engineering or a physical science or equivalent.
• You have at least 2 years of equipment support experience in biomedical laboratory, medical & imaging instrumentation, field
• Service repair, fluid control systems, and system level electrical/mechanical troubleshooting
• Knowledge of other medical imaging techniques will be an added advantage
• Excellent computer, troubleshooting and communication skills
• Excellent Oral and Written Communication, with ability to influence senior decision making in relation to specialist discipline
• Ability to travel up to 80% of the time, occasional international travel.
• Travel fits your lifestyle.