Sr. Account Manager at Booking.com

As a Senior Account Manager you will be responsible for the account management team in the appointed market, managing and motivating people in your team.

You will be responsible for the account management of some of the hotels in the area.

You create quantity and quality reports on results and performance for information support to Booking.com BV.

You advise hotels about information on the Booking.com website, and provide them the (initial) training on how to use Booking.com BV‘s system.

You will be reporting to the Area Manager in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.

This fulltime position will be based in our Nairobi office.

Main Responsibilities

• Manage a team of Account Managers;
• Direct account management for hotels in an appointed region within East Africa;
• Visit the important hotels;
• Responsible for area coverage;
• Support Booking.com BV’s-strategy for hotel availability and supply within East Africa;
• Promote the Booking.com BV brand name and its online reservation services to hotels;
• Liaison person for hotels to contact when they have questions;
• Providing hotels with information by mail and email, including follow-ups;
• Follow up on cancellations and evaluations;
• Accompany and train hotels on how to use Booking.com BV’s extranet and rates & availability system;
• Support hotels with regards to Booking.com BV’s system;
• Liaise with hotels on allotment, availability and supply;
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels;

Requirements

• 2-4 years of experience in a comparable management function;
• Fluent English speaker and writer;
• Affinity/experience within e-travel and/or hotel/travel industry;
• Pro-active, sense of responsibility, friendly and ability to work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• University background preferred;
• Driver’s license;
• Availability to travel 50% of the time;
• You already have a work permit to work in Kenya.