Case Processing Supervisor at CWS RSC Africa

Roles for the Processing Supervisor Job

• Oversees and manages the daily workload of Case Processing Assistants, ensuring daily minimum requirements are tracked and met.
• Provides direct supervision and leadership to Case Processing Assistants in the unit; including monitoring professional development, participating in hiring, evaluation, and annual leave coordination.
• Works closely with the Case Processing Manager and staff from the Data Integrity Unit to ensure all work meets RSC quality standards and adheres to USRAP processing guidelines
• Liaises with the operations management to ensure cases are moving efficiently through the pipeline.
• Reports internally and externally on output and case statistics, as required.
• Ensures staff compliance with RSC Africa policies and procedures in their day to day work.
• Develops, implements, and updates policies and procedural manuals in conjunction with the Case Processing Management.
• Carries out probationary and regular performance reviews with staff, submitting an annual evaluation of performance of each staff to management.

Processing Supervisor Job Qualifications

• Bachelor’s degree or four (4) years of directly related experience in lieu of a Bachelor’s Degree.
• Five (5) years of work experience is required. One (1) year of related experience required. Supervisory experience is preferred.
• Strong English communication skills, both oral and written.
• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook) and WRAPS.
• Demonstrated strong leadership and supervisory skills.
• Excellent organizational and time management skills.
• Thorough knowledge of US Refugee Admissions Program overseas processing, data bases and resettlement program.

Processing Supervisor RSC Africa Jobs Abilities

• take initiative in formulating training plans;
• supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
• travel as needed in Kenya and the region on short notice and sometimes in difficult conditions to meet the demands of a dynamic operational program;
• exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).