Branch Manager at Solution Sacco Society Ltd

Job Description

The Branch Manager is responsible for the Branch Business and efficient daily operation of a ful service branch office. These include sales and marketing of SACCO products and services, branch operations, lending, customer service, and security and safety in accordance with the SACCO's objectives.

Duties of a Branch Manager

1) Direct all operational aspects including service channel operations, customer service, human resources, administration, marketing and sales
2) Assess local market conditions and identify current and prospective sales opportunities
3) Develop forecasts, financial objectives and business plans
4) Meet SACCO business and operations performance goals and metrics
5) Manage budget and allocate funds appropriately
6) Bring out the best of branch’s personnel by providing training, coaching, personal development and motivation
7) Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
8) Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
9) Address customer and employee satisfaction issues promptly
10) Adhere to high ethical standards, and comply with all regulations/applicable laws
11) Network to improve the presence and reputation of the branch and company
12) Stay abreast of competition and provide reports on market movement and penetration
13) Addressing customer service issues as raised by members
14) Work closely with sales teams at the branch to supervise train and advise

Branch Manager Requirements

1) Proven branch management experience, as a bank manager or similar role
2) Sufficient knowledge of modern management techniques and best practices in channel management
3) Ability to meet business targets and goals
4) Familiarity with SACCO rules and regulations
5) Excellent organizational skills
6) Results driven and customer focused
7) Leadership and human resources management skills