CRM Analyst at Haussmann Group

DUTIES OF A CRM ANALYST INCLUDE:

1. Implement and manage a database of prospect and customer contacts and communications, transfer data, making sure data is ‘clean’ and up to date.
2. Complete and qualify information coming from the sales team.
3. Administrate the CRM system on a daily basis.
4. Produce reports to the relevant people.
5. Manage and implement e-mail campaign calendar.

CORE SKILLS & COMPETENCIES:

• Knowledge of database software particularly CRM or Business Intelligent Systems I.e. Understanding of CRM data model - key tables and structures.
• A team player with good planning and organisational skills and the ability to manage own workload.
• Strong analytical skills.

QUALIFICATIONS:

• Bachelor’s Degree in Computer related studies, Marketing, Management, or other related fields.
• Minimum of 2 years’ experience configuration and implementation of CRM solutions.
• Experience in Marketing, Customer Service, Customer Relations or Market Research.