I.T Support Assistant - Retail Company at Wisen HR Services

Job Summary: The incumbent will be responsible for performing a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. He or she will monitors, operates, coordinates and assists in the operation of computer hardware, software, and peripherals in order to achieve desired results.

Key Responsibilities:

• Managing department office supplies.
• Supporting the on-boarding and off-boarding of IT contractors e.g. desk assignment, security badge, etc.
• Maintaining the department material to support the IT department.
• Tracking the service contracts, statements of work and other agreements to ensure proper accounting of IT services and project contractors.
• Receiving, validating and entering IT invoices against the proper accounting code. Tracking invoices against budget and preparing the monthly accrual for services rendered but not yet invoiced.
• Following up on quotes.
• Ensuring all systems are working.
• Trouble shooting, maintenance, installation of hardware and software.
• Following up on overdue or disputed invoice amounts with the IT owner and/or vendor
• Fix any POS’ system interruptions.
• Monitoring and maintaining of streamline and playback of CCTV footage at the shops.
• Provide IT related support, and based on a review of IT status, needs, and management in the office. Draft information management plans, including automation, digitization and telecommunication.
• Co-ordinate the support for technical operation of organizational IT applications and systems i.e. MS Office, desktop OS, server OS and mobile/remote users.
• Coordinate the introduction, training and technical operation of organizational IT systems and applications.
• Installation of new versions of the systems and troubleshoot ad-hoc user problems.
• Management of the office multi-user it network, as well as data and telecommunication facilities.
• Acquisition planning of specific IT hardware and software, and its introduction into the office, including its maintenance.

Key Skills and Competencies:

• At least Diploma in ICT with proficiency in systems from a recognized institution.
• At least 2years experience in IT/ICT industry.
• Good computer data entry skills.
• Excellent time management and organizational skills.
• Excellent verbal and non-verbal communication in both English and Swahili.
• Proficient with Microsoft packages.
• Ability to be resourceful and proactive in dealing with IT issues that may arise.
• Self-motivated and willing to work under minimal supervision.
• Excellent Documentation Skills and Equipment Maintenance.