ICT MANAGER at Management University Of Africa

JOB PURPOSE

The ICT Manager will be responsible for the day to day running of the ICT Department, and providing strategic leadership. This will involve overseeing installation of all hardware and software systems, ensuring back-up systems operate effectively, purchasing hardware and software, providing the ICT technology infrastructures for the University and contributing to organizational policy regarding quality standards and strategic planning.

 KEY DUTIES AND RESPONSIBILITIES; 

• Establishes/maintains  relationship   with   internal   technology   teams   and external technology vendors
• Identifies opportunities for operational efficiency
• Facilitates Service Level Agreement (SLA) negotiations for internal and/or external technology deliveries
• Directs Projects towards desired technology strategies
• Develop long-range technology strategies
• Initial Business Case/Needs Analysis outlines
• Provides initial project estimates for cost-benefit analysis
• Defines/Develops Functional Specifications
• Overall  solution/implementation   delivery   for   projects   aligned   to   their business area
• Project issue resolution
• Participates in technology aspects of the business-sponsored RFIs/RFPs
• Evaluates project objectives
• Project prioritization
• New business initiative analysis
• Gains understanding of business strategies
• Gathers information on competitor technology
• Stays abreast of industry trends in the business and technology

EDUCATION AND EXPERIENCE

• MSc in Computer Science, Information Systems or related Technology
• Have ten (10) years’ experience in management of ICT infrastructure, five (5) of which must be in senior management, preferably at University.
• Knowledge of Microsoft Windows (7 and 8), Microsoft Office & Outlook, Microsoft Server, wireless technology and databases
• Knowledge of IT hardware and network communications equipment
• Experience of hardware and software installation
• Experience of budget management, OLAs and SLAs
• Experience  of  managing  a  complex  and  evolving  IT  environment  in  an educational setting
• Experience of Project Management and implementation
• Experience of system maintenance and disaster recovery

TRAINING AND CERTIFICATIONS

• Information   Technology   Infrastructure   Library   (ITIL)   V3 Foundation
• Certificate in IT Service Management
• MCTS – Microsoft Certified Technology Specialist
• CompTIA A+ and Network+
• CCNA – Cisco Certified Network Professional (CCNP)
• Microsoft Certified IT Professional (MCITP)