Point Of Sales Software Support Engineer at Janta Kenya

Functional Area: Point Of Sales, Inventory, Procurement, Accounts

Technical Skills

• Proficiency in SQL and Databases, Reporting tools (Preferably Crystal) is needed.
• Knowledge on Desktop Client / Server Applications
• Knowledge on Point Of Sale Software Implementation
• Should be able to Configure Various POS Hardware Including Thermal Receipt Printer, Fiscal Printer, Pole Display, etc…

Key Skills

• Previous full life-cycle implementation experience with POS Implementation
• Background as a Implementation Engineer or Business Analyst
• Must possess strong cross team/group/org collaboration skills.
• Excellent organizational, analytical, and problem solving skills
• Excellent communication and presentation skills
• Willingness to travel Local/Abroad
• Flexible to work in shifts

Software Support Engineer Job Responsibilities

• Installation, Configuration & Troubleshooting Of Software Components Remotely/On site
• Assess/evaluate client requirements against scope of project, manage project plan and schedule.
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
• Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
• Take calls from Global customers and initiate the right response to them, positively and professionally
• Deal with a wide range of products
• Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
• Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.
• Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support
• Calls communications documents, follow-up memos, etc.
• Ability to manage multiple clients and projects/tasks simultaneously.
• Collaborate with several teams (e.g. software development, testing,engineering,sales) to achieve our common goal of solving our customer problems and enhancing our products
• Share your knowledge with other people in writing technical documents and enlarge the knowledge database

Requirements for the Software Support Engineer Job

• At least 3 years Of Implementations Experience (Preferably POS Software).
• Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects