Head of Solutions Management and Architecture at African Management Services Company (AMSCO)

Job description

Main purpose of the role:

The job incumbent will oversee strategic planning, development and coordination of all portfolio and solution definition activities as well as manage the solution portfolio and i its associated components including market analysis, roadmap definition, etc.

Key result areas:

• Develops specific plans and activities for specific solution(s) or solution line(s) to establish, enhance or distinguish solution.
• Oversees market research, monitors competitive activity and identifies customer needs.
• Drives the development and communications of solution definition and solution plans to optimize metrics including CSAT.
• Applies broad knowledge of company’s solution/service capabilities and competitive environment to identify new growth areas, new technology and emerging service opportunities.
• Oversees the analysis and evaluation of key statistics and customer requirements to define solution strategies and identify solution opportunities.
• Evaluates in-depth market analysis and leads business case for optimization of existing solutions alternatives and/or to create the next generation of new solutions.
• Maintains current status of customer requirements for existing and future solutions.
• Supports solution launch and provides support for sustaining efforts.
• Oversees and drives solutions through the phase release or solutions release process including business case and resource requirements.
• Identifies, evaluates and recommends opportunities consistent with solution line and solution objectives.
• Manages solution portfolio roadmap and works to scope opportunities and obtain appropriate funding for new programs.
• Ensures customer satisfaction scores are constantly improving by measurement through approved organisational policy and tool
• Documentation and Reporting - Maintain a solutions lifecycle library
• Financial - Solutions revenue
• Financial - ARPU

Education:

• Degree level education is required in a business related field
• Master’s Degree will be an added advantage or substituted for by broad experience in similar roles

Professional Membership/Affiliations and Certifications:

• Membership of recognised professional institution within the sales and marketing eco-system.
• Professional training/certification in sales, marketing (e.g. CSMP, CIM)

Relevant Experience:

• 15+ years’ (this experience is C level) experience in technology industry in Solutions Management, Marketing or relevant role, including at least 5 years of people manager experience
• A premier communicator with exemplary writing skills and an innate ability to make very complex concepts and offerings simple and intuitive.
• Understand macro-business economics and be able to build actionable business plans and prioritize and categorize in complex and highly matrixed environments.
• Proven Leadership in a Fast-Paced, Dynamic Organization: A proven track record as a decisive, action-oriented individual, who has led cross-functional global teams to define and achieve high value objectives. This individual will have the ability to coalesce varied constituents and drive to achieve superior results on a consistent basis.
• Business Building Orientation: He/she must possess the technical knowledge and business understanding well enough to identify/define Services direction, requirements & gaps. Possess a track record of having successfully delivered on complex projects and possess global experience.
• Team Player: The successful candidate must be a team player, supporting and promoting team accomplishments with a proven ability to drive change through influence and collaboration across a matrix organization in a highly fluid environment. Must demonstrate the ability to influence/sell ideas and present alternatives in a convincing fashion to a mixed audience, from peers to executives. This person will be seen throughout the organization as a model of integrity and ethical behavior.
• Strong interpersonal, analytical and team management skills.
• Extensive qualification in all facets of project life cycle: from initial envisioning, feasibility analysis, and conceptual design through documentation, implementation, enhancements, and on-going support.
• Strong global application development, infrastructure planning, and implementation background with an ability to build and manage result-oriented teams.
• Roadmap Planning, Headcount Allocation/Hiring and Stake Holder Interaction
• Motivates others to achieve meaningful results. Inspires a sense of energy, ownership and personal commitment to Dell’s strategy
• Crisis management skills – Maintains positive outlook, exhibits patience, confidence when faced with uncertainties/challenges
• Experience in a large global and multi-channel environments, with experience in omni-channel strategy and execution
• Strong track record in building high performing organizations with a focus on people development and empowered teams
• Experience managing and optimizing operation and program budgets
• Data driven and with a detailed knowledge of digital analytics
• Strong organizational planning and development, business judgment, influential skills and technical leadership
• Experience in services and support, and working knowledge of end-user/customer experience