Job Opportunities at Kenya Safari Lodges & Hotels Ltd

Reporting to the Head Receptionist, check in and check out all guests as well as collect all guests’ payments, receive departmental sales in cash/credit, balance departmental summaries and post all charges to respective guest’s accounts to ensure accounts are updated and generally provide information pertaining to hotel operations to guests.

Reception/Cashier Job Responsibilities

• Check-in all booked and walk in guest to the hotel and brief the guests on all hotels facilities and services.
• Verify and clarify modes of payments for all arrivals. & ensure FOC collect a deposit for all walk Ins clients to avoid skippers.
• Allocate all arrivals rooms or pre-allocate where possible & compile a daily forecast for the following day
• Communicate all guest complaints to respective departments.
• Ensure all arrivals are registered properly receive a warm welcome
• Check housekeepers report to ascertain the room status.
• Ensures reception reports are filled respectively.
• Communicate all special requests to respective departments Prepares occupancy statistics.
• Handle rooms’ reservations when required
• Handle telephone switchboard when required
• Balance all departments’ summaries
• Receive guest departmental charge and ensure that bills have correct information & post charges into respective Guest Accounts
• Transfer to city ledger all folios to agents with credit facility attaching the relevant correspondence
• Pre-print all folios for departures and ensure all bills are attached
• Performs any other related duties and assignment as may be delegated by the Supervisor

Qualifications for the Reception/Cashier Job

• Minimum ‘O’ level education with at least KCSE Grade C or equivalent.
• Professional Qualification: certificate in Front office Operation from recognized training institution.( KUC added advantage)
• Working experience of at least 2 years in hotel/lodge front office, bookings/sales desk or related hospitality/service industry; customer –oriented, sales focused.
• Computer proficiency (MS office suite) with experience of Fidelio Front office V7.
• Strong oral and written communication skills with excellent presentation.
• Able to work on own initiative yet be part of a team
• Demonstrate meticulous attention to details, practical common-sense approach, applying good judgment at all times.