Credit Administrator at G4S

Role Responsibility:

Bank Statements Review

• Perform review of daily bank statements to identify payments that relates to account receivables and present to Supervisor in prescribed format for Remittance advises follow up.

Receipt Administration

• Allocate all account receivable receipts as per customer remittance advises verified by the Credit Administration Manager.
• Escalate summary of pending allocations to Credit Administration Manager for Remittance Advises follow up on a daily basis.
• Ensure that pending receipts are allocated within 48hrs from the time of receipts.
• Ensure that all notifications for cheque collections are effected within 48hrs.

Reconciliation and Reporting

• Perform receipts reconciliation between credit control collections sheets and ERP collections report on a daily basis.
• Carry out periodic reconciliation between GL & AR.
• Prepare daily allocations report and obtain approval of the same from Credit Administrations Manager.
• Carry out monthly reconciliations at month closure date and present approved report within five days from the end month date

Direct Debits Receipts Administration

• Run periodic ( weekly) direct debit report and ensure that funds are allocated as per bank generated direct debit report.
• Monitor direct debit accounts arrears and ensure that such accounts are suspended at 60 days.
• Book at least 5 additional direct debits accounts per month.
• Follow up on unpaid direct debits and ensure that appropriate actions as per credit process are taken to recover.

Customer Service & General Administration

• Collate customer queries and assign appropriate staff within the department for quick resolution.
• Provide feedback to both internal and external customers on queries raised within 24hrs.
• Maintain tracker for customer queries and escalate overdue cases to departmental head to facilitate closure.
• Track in and outflow of documents within and outside the department.
• Maintain special filling system for key customers documents as well as other departmental administrative documents.
• Monitor inter-departmental/units SLAs and ensure that optimum standard is maintained.

The Ideal Candidate:

Knowledge and Qualifications

• Tertiary education in Business Management or Numerical Field
  • Degree are advantageous
• Kenya market
• Kenya legislation
• Two to five years in Data and contract management related assignment
• Enter the number of years in the required specialism

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

Behavioral Skills – Support

• Understanding the organizational environment
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Deliver great customer service
• Sharing and co-operating