ICT Officer at ICAP Columbia University

The ICT officer will be the first line support contact person for all the field ICT issues reported relating to questionnaire/lab test content, tablet use and data transmission. This individual will report to the KENPHIA ICT/Data Manager.

Job Responsibilities:

• Provide first line support to issues reported by field teams, which include:
• Resolve questionnaire content interpretation issues
• Resolve electronic questionnaire/lab test results and skip-pattern issues reported by survey field teams
• Android tablets malfunctioning
• Resolving 3/4G pocket routers connectivity issues
• Provide remote technical assistance to field teams by phone or through remote access of tablets used during trainings and survey data collection
• Install application updates under guidance of the KENPHIA ICT/Data Manager
• Report on damaged, malfunctioning or lost field equipment and also ensure replacement is made in time to the field teams
• Manage field, Satellite and Central Lab equipment user accounts
• Assist in resolving field data issues with field, satellite laboratory and central laboratory teams as assigned by the Kenya Data Management Team
• Perform any other duty assigned

Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, Statistics or related field
• Additional background in Monitoring and Evaluation (M&E) and/or Survey research experience in a regional or national setting preferred
• Minimum of two (2) years of related experience in managing and working directly with health-related large databases of complex surveys and/or equivalent duration M&E experience
• Intermediate proficiency in Excel is required