Business Operations Senior Associate at Komaza Kenya

Description

About The Team

Komaza is entering a phase of rapid growth and will soon expand into new geographies. To succeed, our business support teams must also rapidly increase their speed, scope and scale of work. We need to design, hire for, and build new service departments including Supply Chain (procurement & logistics), Fleet Management (for scores of motorbikes), Business Administration (facilities & property management) and IT (hundreds of computers and smartphones). Each service function will be led by a strong, experienced manager, each growing their team and systems to support rapid growth. Collectively, this group of business operations departments will grow from 15 to 40+ people over the next two years.

About This Role

The Business Operations (Biz Ops) Senior Associate will lead the development of systems and coordination of projects for our multiple shared services departments to support rapid company growth. You will connect the dots between all Biz Ops support functions and the functional end users at all levels across the core value chain and other support functions. The Biz Ops Senior Associate will collaborate closely with the Director of Business Operations to lay a scalable foundation for company-wide service excellence through simple yet robust tools, data structures, and operational systems.

What You Will Do

• Design, build and continuously improve supply chain, IT, fleet management and business administration systems to rapid-scale shared services provision across all functions and multiple geographies
• Develop innovative solutions to connect the dots between shared services and the rest of the company through process mapping, “MVP” trials and pilots, and rapid iteration
• Create reporting tools and systems based on deep understanding of user needs within functions and across departments and levels, ranging from off-the-shelf software to in-house GSheet/Excel tools
• Launch new systems through documenting SOPs, developing and conducting trainings, and monitoring integration into operations, with an eye towards future improvements

What You Have

• Bachelor’s degree in a relevant field
• Project management and cross-department coordination for concurrent, complex projects
• Strong experience in systems mapping and iterative experimentation
• Passion for Komaza’s mission to lift rural farmers out of poverty through the rapid scaling of our microforestry model
• Strong organisational, critical thinking, and communications skills with impeccable spoken and written English

How You Work

• Define challenges and design solutions by questioning assumptions and seeking early-stage feedback
• Build new systems through design-thinking lens and with a lean (“MVP”) approach
• Manage projects using plans, budgets, RACI matrices and scenario BVAs   
• Leverage MS Office, GSuite, Asana & Google calendar to optimize productivity

You’re Also

• High energy and enthusiasm
• Flexible and self-motivated with the drive to do whatever necessary to get the job done
• Willing and eager to learn and master new technical and professional skills
• Self-directed and intellectually curious - you know how and when to seek feedback in the pursuit of continuous improvement
• Proactive at identifying and communicating challenges and proposed solutions to successfully accomplish work

What We Expect

You are a good fit for Komaza if you want to make a meaningful commitment to this role for a minimum of 2+ years. This role is based at our headquarters in Kilifi, Kenya. The role offers competitive salary and benefits with potential for further career growth.