Head Of Retail at First Point Group

Job description

An international technology company are looking to bring on a Head of Retail to join their team in Kenya supporting their stores across Africa. As the Head of Retail, you will be responsible for the creation & management of a profitable chain of stores, inlcuding identifying & obtain best possible store locations & franchisee partners.

This role is responsible for the creation & management of a profitable chain of stores. This role will ensure compliance with national strategies, while delivering a strong local competitive edge.

• Strategic Roll outs:
  • Identify & obtain best possible store locations & franchise partners
  • Oversee the vendor eco-system from contracting to performance reviews
  • Own delivery of an agreed roll out plan as per agreed quality standards
  • Ensure plan for closure of current ARC during conversion
  • Device Management
• Store Operations & Audit / Compliance:
  • CAPEX Management for retail shops
  • Management of all vendor & partner relationships
  • Management of franchisee relationship
  • Maximize efficiency of store support processes to ensure error free retail operations
  • Ensuring total compliance with all defined processes & systems
  • Identification of issues & areas of improvement based on on-going analysis of KPIs
  • Manage issues with local authorities, if any
  • Profitability:
  • Manage overall financial performance of the store through delivery of agreed revenue & cost targets
  • Ensure profitability of each store & devise strategies for non-performing stores
  • Devise marketing programs
  • Competitive benchmarking for improvement of productivity
  • People Development / Team Management:
  • Create a high performing Own Retail team
  • Oversee the process for procuring outsourced store staff
  • Ensure deployment of national training initiatives; supplement through local inputs
• Customer Experience:
  • Responsibility for delivery of agreed CSMM targets
  • Identify areas of improvement & ensure implementation of programs
• Challenges
  • Resolution of conflicting directions between OR central team & regional leadership/ manpower attrition/ identification & procurement of best locations/ oversight of roll out/ management of issues with franchisee/ delivery of profitability/ geographical spread of operations

Requirements

• 10-12 years experience.
• Must have exposure in retail operations.

Preferred sectors : Handset retail, Modern retail, Consumer durables, Apparel/ fashion