Core Network Support at Safaricom Kenya

Department Description                             

We are pleased to announce the following vacancy in the Network and Service Operations Department within Core Network- CS Support Unit Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Responsibilities

• Providing long term CORE NETWORK solutions and support.
• Providing   second line maintenance support & solving more serious problems in the CORE NETWORK escalated from first line maintenance.
• Interface with the supplier of the CORE NETWORK equipment and follow up on escalated problem.
• CORE NETWORK subsystem upgrades and major reconfiguration.
• Develop tools for automation and speed up the maintenance process.
• Ensure high availability in the Core network elements by strict adherence of preventive maintenance schedules.
• Scheduled and documented preventive maintenance.
• Scheduled and documented BCP/DR plans.
• KPI monitoring to ensure adherence to agreed and standard KPI thresholds.
• Clearance of faults received from 1st Line maintenance team.
• Integration of new equipment & new Technologies.
• Configuration changes on existing Network elements.

Requirements

• University degree in Electrical & Electronics engineering.
• 5 years working experience in Telecommunications with at least 2 years’ experience in GSM NSS environment.

Critical Competencies for success

• Analytical & problem solving skills when handling faults.
• Must be able to work without supervision & meet tight deadlines/schedules.
• Presentation skills required occasionally when initiating the use of new procedures & long-term
• Proactive & self motivated
• Good public relations, communication & interpersonal skills when coordinating with contractor /other departments & suppliers.
• Good working knowledge & understanding of CORE NETWORK.
• Good working knowledge on IT and able to write programs.