Reservations Manager at Micato Safaris

Job Duties & Responsibilities

• Managing the day- to –day duties of the reservations team to ensure the highest level of performance.
• Ensuring competitive tour costing, quotations and pricing for accommodation and air.
• Ensuring proper management and preparation of client’s itineraries per their request.
• Coordination between Head office and all other operations in East Africa, including local ground handling agents and suppliers.
• Administering all the general Overseas Travel groups
• Product development and inspections of new properties.
• Flight bookings and confirmations.
• Charter flight manifesting / roll briefings and supervision and also Flight handling
• Oversee bookings, reservations & ticketing for domestic and international flights.
• Overseeing proper Invoicing and Accounting of files
• Provide excellent customer services to clients, agents and suppliers as required

Requirements

• A degree in Tour & Travel Or Business Administration from a recognized Institution.
• Minimum 5 years working experience in tour and travel or hospitality industry at the luxury level.
• Excellent knowledge of luxury properties throughout East Africa
• Outstanding leadership, planning and negotiation skills.
• Strong manager who is ready to work long hours and can handle high working pressure
• Excellent Computer skills with good knowledge of Granite reservations system
• Excellent communication skills.