Food & Beverage Supervisor at National Council of Churches of Kenya (NCCK)

Purpose of the job

This position is responsible for ensuring there is service delivery in the Food & Beverage Dept

Responsibilities

• Ensure that all the food and beverage service staff in the Resort are assigned specific duties and that high quality service is provided at all times.
• Co-ordinate food and beverage services with the Production Unit and in that respect work closely with the chef and storekeeper.
• Ensure that relevant and adequate stock levels of food and beverage items and the accompaniments including appropriate linen and other accessories are maintained at all times in order to provide good service to customers and project a good image of the Jumuia Conference and Country Home Limuru.
• Ensure proper management of equipment, utensils, and supplies.
• Liaise closely with the Chef as regards menu and food presentation and ensuring that all food items are maintained under hygienic conditions at all times.
• Ensure that high standards of cleanliness are maintained in all areas where food and beverage is served.
• Seek regular feedback from clients on service standards in the restaurant.
• Ensure good and secure custody of food and beverage stock and proper and accountability of all food and beverage sales and control of breakages, flats and shortages.
• Ensure that all internal training and briefings to food and beverage staff is adequately given out and that a summary of all the training sessions is submitted periodically to the Manager.
• Ensure that all functions, i.e. workshops, seminars, meetings and outside catering of all kinds are well catered for in terms of food and beverage supplies, presentation and quality of services.
• Ensure that all cash sales are properly accounted for and reconciled with guest register at the front office.
• Design the restaurant duty roaster.
• Able to utilize the available resources to attain maximum operational performance.
• Ensure great conscious on cost saving and conservation on finances, energy, water, stationary, equipmentetc
• Prepare & submit various reports as required, within the set deadlines.
• Ensure proper analysis & prepare departmental budgets.
• Ensure set departmental budgets are achieved.
• Responsible to set & implement departmental objectives in order to achieve set departmental targets
• Perform any other duties as may be assigned by the management from time to time.

Qualification

• At least Secondary School Education (KCSE).
• Advanced Certificate in Food and Beverage Sales and Service from Kenya Utalii College or Diploma in Food and Beverage Service from a recognized institution.

Other Competencies/Abilities/Skills Required

• Excellent Knowledge in point of sale (POS) systems
• Good knowledge in computer skills – Ms Word, excel, power point etc
• Creative / Innovative to develop periodic sales packages, e.g. – Kids, festivities, promotions.
• Has strong skills & experience in sales & marketing of Conferences, Banquets & Weddings, etc
• Excellent communication skills.
• Good command of English and Kiswahili.
• Strong interpersonal skills.
• Basic Accounting skills.
• Must have good multi-cultural orientation.
• High personal standards – cleanliness and neatness.
• Ability to work under pressure.
• Ability to work with minimum supervision.
• Must be a team player.

 Experience

• Must have worked in a similar position for at least three years