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  • Posted: Mar 28, 2018
    Deadline: Not specified
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    The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with almost 300 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces industry-leading events such...
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    Market Engagement Manager

    Job description

    The Role

    This exciting role, which works alongside local teams, will involve building and managing stakeholder engagement in the region helping secure, shape and manage in-market demonstration pilots and will support the broader programmatic objectives in Sub-Saharan Africa. The Market Engagement Manager will be based in the GSMA’s Nairobi office and will spend a significant proportion of their time travelling (up to 40%) and the time spent travelling is likely to be for periods of between 1-2 weeks.

    Responsibilities:

    • Build and manage relationships with mobile network operators in prioritised countries in order to identify and catalyse strategic opportunities to develop and support initiatives that align with the programme’s core objectives;
    • Support the Market Engagement team to work with mobile operators as they develop commercially-sustainable business models for digital identity-related mobile services that will also deliver social and economic impact including creating a compelling business case and developing supporting business models;
    • Support the team in organising and facilitating multi-stakeholder workshops to develop new partnerships and approaches to building and offering digital identity solutions
    • Proactively communicate relevant topical developments from across the Sub-Saharan region to the Digital Identity and wider M4D teams;
    • Support on the management of projects which are actively testing digital identity services in a number of African markets. This may include running workshops, conducting desk-based landscaping research, assisting with project management, and coordinating the design and implementation of use cases, in-country pilot projects and managing relationships across a range of stakeholders (e.g. mobile operators, development partners, start-ups and third-party solution providers).
    • Contribute to the M4D learning agenda by supporting the production of high-quality and professional publications, toolkits and blogs which capture lessons and insights regarding business models, grantee learnings, trends, relevant in-market convenings and developments from in-market engagement.
    • Participate in and assist with coordination of relevant GSMA events and those of external partners to disseminate resources and insights, as well as to continue to position both programmes as thought leaders in their respective areas of interest.
    • Work closely with the global Digital Identity teams to ensure the appropriate tools and approaches are being used, as well as coordinate with Research & Insights and
    • Regulatory & Policy teams in both programmes to ensure programmatic alignment of processes and approaches.
    • Ensure appropriate coordination of the programme’s regional efforts with relevant internal and external partners.
    • Contribute towards the strategic development of the Digital Identity programme. All team members of both programmes are expected to contribute towards shaping the overall strategic direction and pipeline of each programme and region to ensure that we deliver value to the industry and achieve our programmatic goals.

    The Market Engagement Manager will report to the Digital Identity Programme Senior Market Engagement Manager (based in London), with a dotted line to the Director of Mobile for Development, Sub-Saharan Africa (based in Nairobi).

    Criteria for Selection

    Background

    • Previous experience within the mobile industry, preferably in the Sub-Saharan region;
    • Experience managing multi-stakeholder relationships and delivering multi-stakeholder projects with some direction and supervision;
    • Solid commercial acumen with an ability to clearly communicate strategic opportunities, develop a compelling business case, value proposition and business models
    • Experience in business development, project management and product development
    • Strong analytical capabilities, communication and written skills
    • Understanding of digital identity eco-systems and solutions an asset
    • Experience working with donors, international development community or multi-lateral organisations an asset

    Skills

    • Strategic planning for effective market engagement, such as developing relationships with regional partner organisations, linking programme events and information-sharing with other organisations’ events.
    • Comfortable managing relationships with various internal and external stakeholders, including C-level executives and dedicated entrepreneurs
    • Strong analytical skills: able to manipulate data and be able to present the results of analysis in a succinct manner to key stakeholders
    • Excellent communicator: able to express complex technical or commercial issues in plain language, without losing the important points
    • Excellent team-work abilities to effectively and proactively work with the whole M4D Digital Identity team and the wider GSMA in order to achieve collective programme and industry goals
    • Fluent and compelling written and oral communications skills in English. This includes the ability to draft blogs, discussion documents, concept notes, and reports with minimal review and supervision required.
    • French competency is a plus

    Personal

    • Should be able to work from the GSMA Nairobi office and have the right to work in Kenya.
    • We need someone who is passionate about bringing together the mobile industry and stakeholders in the digital identity space to achieve social, economic and commercial benefits.
    • Excellent cultural awareness and a desire to work with teams around the world while showing respect for all colleagues and stakeholders. Enjoys international travel and learning about new markets
    • Able to quickly grasp new concepts and ideas (given the level of innovation in our sector and the wider industry) and proactively communicate and work as part of a global team.
    • Naturally curious, able to think beyond business-as-usual scenarios, and dream big.
    • Process-oriented individual, that takes ownership and responsibly without unnecessary management from above.

    Method of Application

    Interested and qualified? Go to GSM Association (GSMA) on gsma-hr.secure.force.com to apply

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