Chief Manager - Operations Office at Kenya Revenue Authority (KRA)

Grade: KRA ‘7’

Department: Strategy, Innovation and Risk Management (SIRM)

Division: Commissioners Office

Supervisor: Commissioner - Strategy, Innovation and Risk Management

Supervisee:

• Manager- Business Transformation Office
• Manager- Strategic Initiatives & Reporting

Job summary:

Supporting the commissioner’s agenda in identification of growth opportunities, resource allocation, strategy execution and monitoring implementation of commissioner’s Commitments.

Key responsibilities:

• Supporting the commissioner in Identification of growth opportunities for KRA through implementation of strategic innovation and data enhancement strategies
• Participation in the Authority’s strategic planning process by providing input and content for corporate strategic plan
• Linkages and collaborations with the department’s divisional heads and other senior officials within the authority
• Collecting and analysing relevant information about department’s programmes, and projects and aligning their delivery with KRA’s strategic objectives and organisational readiness
• Overseeing department projects in terms of project approval and prioritization
• Engaging and communicating with stakeholders to create positive relationships through appropriate management of stakeholder expectations and objectives
• Supporting the commissioner in coordinating strategic processes, policies, and decisions that together enable effective implementation of organisational change initiatives
• Co-coordinating cross-functional teams in the implementation of SIRM projects.
• Creating innovative initiatives including business model innovation and service/process innovation
• Identification of new cost improvement opportunities

Academic and Professional qualifications:

• Master’s Degree in Public Policy & Administration, Project Management, Commerce, Statistics or related fields from a recognized university.
• Relevant work experience required:
• At least twelve (8) years of post-graduate experience with at least five (5) years’ experience at the level of Manager.
• A clear understanding of the Authority’s mandate, business systems and data management journey.

Skills required:

• Influential leadership for project direction in dynamic group settings
• Excellent multi-level collaboration and project co-ordination skills
• Independent and critical decision-making and problem solving skills
• Workload prioritization and ability to meet deadlines
• Good understanding of policies and laws with implications for KRA
• Driven and self-starter
• Ability to work under pressure and meet tight deadlines
• Exceptional communication skills – both written and verbal
• Strong Business analysis skills – ability to analyse trends in the wider economy
• Mentorship & Coaching skills
• High levels of integrity