Relationship Manager, Priority at Standard Chartered Bank Kenya

JOB PURPOSE

Mandate

• Advise Priority Clients approaching Bank with complex individual needs
• Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
• Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team
• Prepare and educate clients to interact via digital platforms

KEY RESPONSIBILITIES

• Engaging and deepening activities
• Methodically engage (remote)
  
  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation
  • Needs/Achor Products
  • Individual banking products (PL, CASA etc), Wealth Products
• Meet & deep sell (remote & in person)
  
  • Develop a comprehensive Account Plan for at least 20% of client base
  • Meet in person to meet advisory needs (once a month/quarter)
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic CDD reviews
  • Conduct fulfillment & activate
• Services (remote)
  
  • Refer most servicing activities to Client Service Officers/Managers
  • As needed by clients
• Acquiring on referrals
• Connect & prepare (remote)
• Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
• Explain proposition & requirements in full
• Needs/anchor products
• PIL, CASA, Wealth Products
• Meet, deep sell & train (in person)
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for CDD
• Educate and conduct initial set up for online, ATMs, Client Centre
• Conduct fulfillment & activate

KEY STAKEHOLDERS

• Priority Wealth Specialists
• Client Service Manager, Affluent
• CDD team
• Branch Manager

SKILL REQUIREMENTS

• Product broadening
• Enhanced multi-product Priority knowledge
• Market and competition knowledge
• Client engagement
• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions
• Journey completion
• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of Priority CDD principles
• AML/CDD
• Ensure all reasonable steps are taken to verify the identify customers.
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
• Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank