IT Support Engineer at Jumo World

Job description

We are motivated by an ambitious purpose and inspired by the exceptional people that we work with and we are looking for a IT Support Engineer to join our IT and Infrastructure team. This position will be based in Nairobi and will report to the IT Support Team Lead.

Job Purpose

To support and partner all departments on shaping their technical requirements to ensure business objectives are met through providing guidance, recommending methodology and tools in line with the JUMO IT Policy.

Key Responsibilities

• Improve the JUMO end user IT experience by supporting the business in using the common platform.
• Maintain detailed and up-to-date licenses and hardware/software inventory.
• Provide laptop-windows and Mac setup and support to ensure all JUMOnauts are able to access all systems and platforms.
• Complete Hardware/Software installations and upgrades.

Capabilities

• Customer service orientated and approachable
• Ability to effectively prioritize tasks and take initiatives
• Detail oriented working style
• Ability and willingness to communicate to technical and non-technical users
• Ability to stay calm in stressful situations whilst dealing with users.
• Sense of urgency.
• Ability to work independently and be comfortable with responsibility.

Key Requirements

Essential:

• 3 - 5 years + Desktop (Hardware & Software support
• A+, N+ MCDST , MCSE
• Windows 10
• MS Office 2016
• Basic networking
• Active Directory administration
• Office365 and SharePoint administration

Desirable:

Mac Certification, Essentials and Server.

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