Chief Information Officer at Moi Teaching & Referral Hospital

Job Grade:  M3

Ref: MTRH/HR/01/06/ 2018

Job Purpose

Plan, coordinate, and manage the overall operation of the Information Services.

The  Director  of  Information  Communication  Technology (ICT)  will  manage  all  ICT operations, Telephone Exchange Services and Health Records Information Services. The area of responsibility includes the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading hospital-wide efforts to improve the effective use of technology.

The  officer  will  oversee  the  development,  implementation,  and  use  of technology throughout the hospital, working closely with management and senior officers, system users, vendors and consultants, and the ICT, Health Records and Telephone Exchange department staff to assess and address user and the institution’s needs.

The officer will be reporting to Chief Executive Officer (CEO).

Job Responsibilities

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all ICT systems, including servers, PCs, operating systems, telephones, software applications, health information systems and peripherals in the hospital.
• Overseeing all technology operations and evaluating them according to established goals;
• Devising and establishing IT policies and systems to support the implementation of strategies set by senior management;
• Analyzing the business requirements of all departments to determine their technology needs;
• Provide expertise and support during systems upgrades, installations, conversions and verify required periodic maintenance of computers, health information systems and telecommunications hardware;
• Oversee systems development enhancement and the integration of new systems within existing systems;
• Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation;
• Manage ICT, Health Records Information Services and Telephone Services staff, including, training, evaluation, guidance, discipline and discharge;
• Develop standard operating procedures and best practices, including providing written protocols and guidance to ICT, Health Records Information Services and Telephone Service staff and to end-users;
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades;
• Oversee provision of end-user services, including help desk and technical support services;
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet system requirements;
• Develop and implement all ICT, Health Records Information Services and Telephone Service policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision;
• Manage servers, security solutions, network hardware and equipment; and
• Manage telecommunications infrastructure and development plans, projects, policies and procedures.

Requirements

• Masters degree in any of the following disciplines: Computer Science, Information Technology or Business Information Technology, Health Records and Information Service or any other relevant equivalent qualifications from recognized institution
• Strategic Leadership Development Course lasting not less than six (6) weeks from a recognized institution.
• Must have attended Corporate Governance course lasting at least five (5) days or its equivalent from a recognized institution;
• Specialized Certificate in Computer Applications Packages, Inter Certificate in Computer Driving License (ICDL), User Support Specialist (USS), Web design, Graphics design, LINUX/UNIX, Microsoft, CISCO and
• Relational Database Management System (RDMS).

NOTE

Successful candidates in the following positions will be engaged on three (3) years’ contract renewable once for a further period of three (3) years, subject to satisfactory work performance and statutory retirement age.

In addition, all applicants MUST attach the following valid documents;

• Kenya Revenue Authority (KRA) Compliance Certificate
• Higher Education Loan Board (HELB) Certificate
• Certificate of Good Conduct
• CRB – Credit Reference Bureau Certificate
• Ethics & Anti-Corruption Commission (EACC) Clearance