Job Opportunities at Corporate Staffing Services Ltd

Our client is a medium sized hotel and conferencing facility in Nairobi. They would like to a hire a Guest Relations cum Animator to handle the conference clients and families.

S/He should offer high quality service to the conference guests in addition to being involved in formulating and coordinating entertainment programmes for children during weekends.

Responsibilities

• Welcome guests in a friendly and professional way
• Help prepare welcome folders for the conference guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Anticipate guest needs and build rapport with customers
• Create an animation/entertainment programme for the hotel
• Communicate and perform duties and activities on their own and as part of a team
• Encourage guest participation in activities
• Maintain costumes or props
• Interact with guests and have a friendly relationship with hotel staff
• Provide information about facilities, programs and other services
• Address customer complaints and escalate to management when needed

Job Qualifications

• Degree in hotel management or relevant field
• Proven experience as a Guest Relations Officer or Animator
• Excellent Communication skills
• Good Customer service skills
• Excellent organizational and time-management skills
• Ability to interact with high level individual personalities
• Ability to interact well with children
• Proficient knowledge of Microsoft applications
• Motivated, creative, energetic and able to work well on their own and also as part of a team
• Culturally sensitive and ability to adapt easily