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  • Posted: Jul 18, 2018
    Deadline: Not specified
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    Frontier Optical Network is committed to provide the best communication and information infrastructure for the best prices in our areas of operation. While we are a small telecommunications company we deliver better products and services to our clients with unmatched customer care never before experienced in our markets.
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    Principal Engineer

    Department: Operations

    Reports to: General Manager, Operations

    Responsible for (Direct reports): Engineer

    Responsibilities (Functions and duties):

    • Assist in ensuring that all operational engineering network systems are running and functioning well and are up-to date.
    • Formulate network management standards and policies
    • Assist in overseeing technical projects in alignment with organizational goals and direct the effective delivery of networks, development, and disaster recovery systems and processes.
    • Assist in Developing action plans and oversee the implementation of network & operational standards
    • Assist in handling the strategy and execution of Network infrastructure for the organization.
    • Configure and maintain the core network equipment.
    • Assist in Identifying, troubleshooting and resolving problems in the performance of the network for clients and internal users.
    • Troubleshooting and solving network problems.
    • Provide technical support to end-users regarding supplied hardware and software.
    • Install, test, certify and troubleshoot networking cabling systems.
    • Commissioning client premises equipment.
    • Providing technical expertise to end-users regarding optimal set-up for software, hardware and network use.
    • Installing, configure, monitor and troubleshoot a wide range of network and data communications software and hardware.
    • Assist in supervising contractors in the implementation of the networks.
    • Analyze computer- and network-related problems reported by end-users and Diagnose the most effective method to resolve the problem and implements the solution;
    • Assist in Maintaining and troubleshooting the FON Local Area Network (LAN), Wide Area Network (WAN), data communications and all peripheral equipment
    • Configuring and installing software and equipment in response to the demands of a complex network design.
    • Train end-users on the use and features of the various operating systems and applications on the various platforms.
    • Perform primary network system administration on network equipment as needed.
    • Ensure that the direct reports use established tracking system to log requests; monitor progress, track problem resolution and give report to the GM, Operations
    • Assist in Identifying patterns of failure, researches bug fixes and implements solutions; communicates with the supervisor regarding unresolved problems.
    • Assist in enforcing the organisation’s network security and installation procedures.
    • Assist in the training of all staff in the Regional offices on the Network systems.
    • Assist in ensuring compliance of regulatory issues
    • Assist in preparing operational and risk reports for management analysis.
    • Accountable for information security, assess the risk of confidential information being misused, create safeguards and maintain the information security program through regular testing.
    • Liaising with other departments to ensure optimum performance of the network
    • Any other duties as required by the Head of Engineering
    • Performance Measures and Targets:
    • Ensuring update reports in clear and simple manner.
    • Assist in ensuring timely preparation of annual departmental financial and technical performance reports.
    • Ensuring transparency in all Engineering & Operating systems
    • Systematic resolution of faults and client issues. This is measured by the turnaround time and accurate reporting
    • Good rapport with the 3rd party suppliers
    • Good relation with the clients
    • Good working relation and co-operation with staff members
    • Good rand regular reporting.
    • Ticket generation and closing

    Experience:

    5 years of experience as a Principle Engineer in a busy telecommunications organisation

    Qualifications:

    • Academic: Bachelor’s degree in Telecommunications or Electronic Engineering
    • Professional: Registration with Professional Engineers (ARB)

    Specialist knowledge required:

    • Knowledge of various Engineering Operating software
    • Knowledge of Programming and well versed with current IT solutions
    • Knowledge of Hardware and software systems
    • Knowledge of Networks, network administration and Installation
    • Knowledge of standard desktop application

    Behavioural Competencies:

    • Communication and interpersonal skills
    • Attention to details and accuracy
    • Planning and Organising skills
    • Analytical skills
    • Knowledge of industry changes in regards to issues affecting engineering
    • Ability to maintain confidential information

    Method of Application

    If you are up to the challenge and have the above qualification; please send your application to recruit@fon.co.ke

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