Business Development Manager (Groups & Corporate Travel Business) at FCM Travel Solutions

Summary

FCM Travel Solutions (trading as Charleston Travel Ltd) is seeking a Business Development Manager who will do sales and marketing of Groups & MICE division as well as Corporate Travel business to generate maximum revenues, expand market share and achieve company’s profitability targets, while providing outstanding service to customers.

Duties and Responsibilities

• Achieve set sales targets in Groups & MICE division as well as Corporate Travel business;
• Follow up on sales leads, call on clients and solicit business in Groups & MICE and Corporate Travel business;
• Sales presentations to the clients;
• Plan and manage direct sales campaigns/events;
• Ensure timely submission of quality tenders in response to various procuring requests as well as develop  proposals to prospective clients;
• Identify growing market, emerging market, untapped market etc., and develop ways of tapping into the identified market segments;
• Market research and reporting;
• Liaise with operations team to jointly improve after-sales service;
• Prepare regular reports on client activities and projects in the prescribed format;
• Determine price schedules and discount rates;
• Fully implement CRM to increase sales and retain customers and develop and implement schemes aimed at building customer loyalty;
• Monitor market needs with a view to ensuring the Company’s products have a competitive edge;
• Identify ways of generating business from existing clients and scouting for new clients;
• Represent the company at trade association meetings to promote products;
• Generate and coordinate persuasive communication content for the customers.

JOB REQUIREMENTS

Professional Qualifications

• Bachelor's degree in sales and marketing or a related field;
• Minimum of 5 years relevant work experience – 4 of which should be in the field of Sales & Marketing; with demonstrated success;
• Experience in the Travel and Tours Industry an added advantage;
• Proven presentation and negotiation skills;
• Experience in complex tenders/bids;
• Outstanding communication and people skills;
• Customer care skills;
• Must be self-driven and able to meet deadlines with minimal supervision.