Senior Caseworker at Church World Service

Job Qualifications

• Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.
• Two (2) years of paid work experience is required.
• Casework or previous resettlement experience is preferred.
• Prior USRAP Field Processing experience preferred.

Knowledge/Skills:

• Second language an advantage; French, Somali, Tigrinya, Amharic, Kinyarwanda or Arabic preferred.
• Demonstrated computer skills, especially Microsoft Word, Excel, and Outlook.
• Strong organizational and time management skills.
• Strong verbal and written English language skills.

Abilities:

The Senior Caseworker must have the ability to:

• travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
• accurately type 40 word per minute at 96% accuracy;
• pass the regularly administered job knowledge assessments at 80% or higher;
• communicate effectively both verbally and in writing;.
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa