Area Coordinator at Nol-Turesh Loitokitok Water & Sanitation Company

Job Description

Report to: Technical Service manager

Duties and Responsibilities:

• Supervise the operations and maintenance of main water pipeline within assigned area
• Patrol main water pipeline to ensure timely and efficient repair of leakages or breakdowns as well as prevent or deal with illegal connections
• Ensure bulk water meters are serviced and in good working condition
• Ensuring optimal rationing and delivery of quality services to the customers
• Coordinate and ensure complete and accurate bulk meter reading and timely dispatch of bills and collection of revenue from customers
• Monitoring revenue collection and ensuring achievement of agreed targets
• Coordinating resolution of customer complaints
• Prepare area work plan, daily targets, as well as schedule of meter reading, disconnection and re-connection cycle
• Supervise, motivate, recommend discipline, orient new trainees, train and appraise technical and commercial staff assigned to the area
• Coordinate and authorize transport and ensuring safety and maintenance of vehicles/motor cycles
• Correct Masterfile
• Maintains records of daily work within the area
• Prepare and submit operations report monthly and as required
• Perform any other duty assigned from time to time by Bulk Water Operations Officer

Job Requirements

• Diploma In water engineering and at least 3 years' experience in water operations or equivalent from a recognized institution with five years' experience in water operations and maintenance
• Familiarity with customer service, billing, and revenue collection
• Has demonstrated ability to meet agreed targets
• Can work long or at odd hours