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  • Posted: Sep 24, 2018
    Deadline: Oct 1, 2018
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    Twenty Four Secure Security Services (K) Ltd is a security company founded by Richard Marisa, an experienced sales and marketing professional and security company manager with over 12 years senior management experience. Located in Nairobi, the business provides security guards, receptionists, drivers, cashiers, security audits, event management, trained s...
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    IT Support Analyst

    Job Description

    We are seeking for experienced candidates for the position of IT Support Analyst.

    Responsibilities

    • Sort out any ETR issues in the branches
    • Assisting with updating return/exchange of goods from the branches and discounts in the system
    • Synchronize all shop data with the HQ data
    • Daily check the shops and stock to ensure accurate sales.
    • Assist the stock take team with deliveries.
    • Prepare and analyze reports to ensure accurate information is given for decision making.
    • Design efficient IT systems to meet business and technology needs
    • Coordinate developers to build and implement technology solutions
    • Integrate multiple systems and reconcile needs of different teams
    • Gather feedback from end users about system performance
    • Plan and oversee projects (e.g. upgrades, hardware/software installations)
    • Provide advice and technical training
    • logging and processing support calls
    • installing and configuring computer hardware, software, systems, networks, printers and scanners
    • planning and undertaking scheduled maintenance upgrades
    • setting up accounts for staff, ensuring that they know how to log in
    • solving password problems
    • talking to clients and computer users to determine the nature of any problems they encounter
    • responding to breakdowns
    • investigating, diagnosing and solving computer software and hardware faults
    • obtaining replacement or specialist components, fixtures or fittings
    • checking computer equipment for electrical safety
    • maintaining records of software licenses

    Qualifications

    • BSc in Computer Science/Information Technology
    • 3-4 years’ experience
    • Previous experience as an analyst in retail business will be an added advantage
    • Knowledge of databases, system security and troubleshooting
    • Understanding of business practices
    • Excellent communication skills
    • Analytical mindset
    • Problem-solving aptitude

    Method of Application

    If you qualify for the above role, kindly send your CV to hr@citywalk.co.ke on or before 1st October 2018.

    Only qualified candidates will be contacted.

    Build your CV for free. Download in different templates.

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