Customer Service Officer - Clearing & Forwarding at Corporate Staffing

Our client is a leading freight forwarding company in East Africa. They seek to hire a vibrant and efficient Customer Service Officer handling client inquiries and end to end process of clearing & forwarding.

 Job  Responsibilities 

• Carry out all administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Handle operations of all carriers i.e. Sea, Air, Land for both Imports and Exports.
• Communicate effectively with customers in a professional and friendly manner.
• Order and ensure effective delivery of goods to customers.
• Resolve any sales related issues with customers/agents.
• Prepare invoices for the shipments handled.
• Coordinate with warehouses on stock position of items, container arrival, offloading details and delivery of the units to the customer.
• Liaise with Shipping Agencies / Carriers / Lines for competitive rates and services.
• Correspond with shipping companies and Freight Forwarders regarding shipments.
• Assist in tracking shipments and providing alternative information. i.e follow up with customers for payments.

Qualifications

• Degree/Diploma in Business Management
• At least 2 years’ experience in clearing and forwarding
• Excellent problem solving & interpersonal skills
• Excellent communication skills, both oral and written
• Presentable, proactive and an outgoing personality
• Administrative writing and reporting skills
• Ability to multi-task and get things done to completion
• A team player with a positive attitude, proactive and attention to detail
• Results oriented, hardworking and creative
• Male candidates are encouraged to apply