Airtel Money Operations Manager at Airtel

Airtel Kenya is recruiting for the position of Airtel Money Operations Manager, within the Airtel Money Division. This role will report to the Head of Airtel Money.

The key responsibilities for this role shall include:

• Ensure efficient and effective delivery of mobile commerce operation: Develop process and procedures to ensure efficient management of operations. Track business partner’s records and performance. Ensure follow up of payments due to airtel money are realized within required timelines.
• Compliance to Service Level Agreements: Develop Service Level Agreements track and monitor performance with shared services sections ( i.e Marketing, sales, technical supply chain, customer service, legal & regulatory) and ensure adherence to the same
• Development and implementation of new products and services: Coordinate with Product Manager on implementation of new services and product enhancements
• Custodian of Airtel Money System:  Monitor of all accounts (trust and pre funded) and maintain accurate balances. Responsible for creation approval, onboarding, deletion of agents and staff profiles on the system as per given Know Your Customer guidelines. Coordinate with Customer Service to archive churned customer numbers
• Regulatory Compliance: Ensure a documented KYC procedure for Airtel money as aligned with risk and compliance
• Revenue Management: Protect and grow baseline segment revenues through quality acquisitions, usage stimulation and churn containment working closely with relationship managers. Support collection and recovery efforts from segment accounts to avoid bad debt costs
• Customer Delight: Implement initiatives to enhance user experience on the AM platform

Qualifications:

• Bachelors degree with Post graduate qualifications being a plus
• 7 years of work experience in sales, administration or operations with at least 3 years in a managerial position. Experience in telecommunications or a financial institution is preferred
•  Able to innovate and deliver value to business at multiple levels
•  Able to manage outsourced partners to deliver business solutions
•  Good leadership and  interpersonal skills
• Good written communication skills