IT Support Specialist at Samasource

Job description

Position Summary

Reporting to the IT Manager, the incumbent shall be responsible for supporting the Organization’s Network Infrastructure.

Responsibilities

Duties will include but not be limited to the following:

• Supporting the organization's network infrastructure and services like the LAN, print services and email
• Managing the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning
• Providing ICT related support and guidance to staff
• Conducting and supervising ICT preventive maintenance activities.
• Installing, configuring, upgrading and repairing PC hardware and software
• Conducting periodic backups of the identified information systems.
• Participating and assisting in the organization of ICT related training for the staff
• Logging incidents in an accurate and informative manner as and when they occur.
• Working with various functional heads in supporting and developing identified business essential technologies.
• Creating and maintaining ICT configuration database for both hardware and software.
• Keeping abreast of technological developments, current initiatives and changes in ICT and advising the management accordingly
• Liaising with heads of departments to ensure their logistical requirements are being met and formulate work plans to actualize this
• Participating as needed in special department projects

Skills And Qualifications

The successful candidate will posses

• A bachelor's degree in Computer Science or a related discipline.
• Knowledge in Linux systems
• CCNA or MCSE / MCITP an added advantage
• Minimum of 1year experience in technology support
• Strong communication, interpersonal, organizational, and time management skills

Applicant should be willing to work day/night shift.

Applications should be received by February 11,2019. Only shortlisted candidates will be contacted.