Customer Service Assistant at Career Management Centre

Responsibility: Develop a marketing strategy and support its execution through various marketing avenues.

Duties:

• To answer incoming enquiries and to requests for information received by e-mail, SMS walkins, or voice mail. Ensuring that all customers’ queries are answered according to the Customer Service Charter;
• Ensuring complaints or compliments are keyed into the system or escalated to the respective staff;
• Preparing operational/daily reports as appropriate and forward to Regional Representatives.
• To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and professional approach at all times;
• To follow up previous customer requests and to update system and customers as appropriate.
• To use the provided software applications and other electronic information systems appropriately and in accordance with procedure;
• Log all contacts in the customer database system accurately and maintain accurate and up Log all contacts in the customer database system accurately
• To quickly identify situations requiring specialist information and advice customers appropriately;
• To maintain an awareness of all relevant service developments and participate in all aspects of training of users so as to improve effectiveness and efficiency of service delivery;

Qualifications:

• Minimum Qualification: Diploma in Marketing, PR or Business Administration
• Experience Level: Entry level
• Experience Length: 1 year and above