Claims Manager at Directline Assurance Company Limited

We are looking for a motivated and qualified professional to fill the position of Claims Manager.

Overall Purpose of the Job: The Claims Manager is responsible for providing leadership and ensuring smooth running of the Claims Department.

Key Roles and Responsibilities

Strategy

• Lead in development and implementation of the legal strategy in order to minimize loss ratio.
• Develop & implement negotiation strategy to ensure timely settlement of genuine claims within set parameters.
• Analysis of claims documents to detect fraud.
• Adequate court preparation and assign advocate based on competence.
• Oversea court clerk to ensure court proceedings are received on time.
• Review legal defense strategy to ensure that minimum liability is apportioned to the company or ensure the suits are dismissed.
• Monitor changes in relevant legislation and the regulatory environment, and advising the company on the impact of such changes.
• Develop and manage strategic relationship with internal & external stakeholders.

Leadership

• Manage and offer guidance to the Claims team to enhance the quality of their work.
• Manage and offer guidance to the legal team to enhance the quality of their work.
• Review and constantly improve workflows and business processes to ensure accuracy and effectiveness
• Conduct audit of the handling of the Companies matters in court
• Maintain highest level of confidentiality concerning the sensitive, strategic and integral legal & other information, data, decisions and developments taking place at the company.
• Ensure accurate preparation, and timely submission of claim reports to management and the Board.
• Any other duties that may be assigned from time to time

Person Specifications

Academic Qualifications

• Master’s degree preferably MBA will be an added advantage
• University degree in Law, Business Administration or equivalent from an institution recognized by Commission for Higher Education

Professional Qualifications

• Diploma in Law (KSL);
• Member of ICPA(K)

Experience

• MUST have at least five (5) years’ experience in Claims management preferably in a busy insurance company, three (3) of which must be at senior management level.
• Must be an advocate of the High Court of Kenya with at least 5 years’ post admission experience
• Excellent knowledge and understanding of contemporary claims management principles & practices and reporting
• Business/Department strategy formulation and execution
• Supervisory and leadership skills managing team/department performance and staff

Skills and Attributes

• High attention to detail and excellent analytical skills
• High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
• Excellent communication, interpersonal, negotiation and presentation skills
• Self-motivated, confident and outgoing personality
• Have great attention to detail and able to get things done to completion