Technical Supervisor at Hotpoint Appliances Ltd

Department : Service Centre

Reporting to : Service Centre Manager

DUTIES AND RESPONSIBILITIES

• Repair and service of white goods at the Service Centre and in-homes
• Provide technical assistance to customers and fellow staff
• Do on-site installation of home appliances and repair
• Set up, clean, operate and test units before releasing all repaired items
• Explaining to clients on the functionality of the items repaired/ serviced.

Qualification

Minimum qualification of Diploma in HA or Electrical or any other related field.

Experience

• Previous hands on experience as a Technician for a period not less than five years.
• Should be results oriented with focus on quality.
• Farmilarity with rules ,regulations,best practises and project performance standards.

Key Skills:

• Good execution skills.
• Basic Health & Safety skills.
• Good problem-solving skills (trouble shooting).
• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.