Workshop Service Advisor at Aurum Consultants

The ideal candidate must have a background in automotive industry and a minimum of 5 years’ experience in a busy service center

Job Purpose

To ensure optimum customer service, we’re hiring a  Workshop Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance

Responsibilities

• Greet customers when they arrive at the parts and service center, schedule service appointments and direct them to an available mechanic
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Writing service orders and descriptions of problems and repairs in job cards
• Provide customers with in-depth information about the repairs that will be done to the vehicle
• Answer questions about service outcome (after consulting with mechanic if necessary)
• Estimating the cost and time needed for repairs
• Handling customer concerns, comments and complaints
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service, or to let them know when their vehicle is ready for pick-up
• Inspection and scrap metal collection
• Test driving the vehicles to confirm service repairs

Qualifications

• Diploma in mechanical engineering
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Well groomed and highly presentable
• Ability to communicate equally well with mechanics, customers and senior management
• Experience in interacting with insurance assessors
• 35 years of age and above