Territory Account Executive - SME and Channels Coast Region at Safaricom Kenya

Department Description

We are pleased to announce the following vacancy in the SME and Channels section of the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Brief Description

Reporting to the Regional Manager, the role holder will meet overall NPS, revenue and acquisition targets for the assigned territory and work with Safaricom Business Partners to retain, develop, manage and expand the customer base and grow revenues.

Key Roles:

• Development of plans to achieve set billed revenue targets in the territory;
• Increase product and Business solutions penetration through cross sell to named accounts, in assigned territory;
• Ensure revenue growth by growing ARPA in the accounts through up sell;
• Achieve the set NPS targets for the Accounts in the territory;
• Ensure achievement of set churn targets for assigned accounts ;
• Develop strong relationships with customers at CxO to maintain ongoing revenue stream;
• Ensure all accounts are managed through well thought out Account Development Plans;

Qualifications

Job Requirements

• Minimum 1 years ’experience in selling to the SME market
• Diploma in Business Administration/Bachelor of Commerce degree from a recognized university;
• Solid understanding of the Enterprise market, trends and technology as well as sound knowledge of the Nairobi region market;
• Experience in managing indirect channel in a telecoms environment is an added advantage;
• Strong business Acumen;
• Team player with pleasant outgoing personality & resilience;
• Good communication and interpersonal skills;
• Proactive, confident, energetic & with ability to work under pressure.

Additional Details

• As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field;
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document;
• Clearance certificate from a reputable Credit Reference Bureau (CRB);
• University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate;
• National ID/Passport.